Evelyn Bernarde
Birnamwood,WI
Overview
2
2
years of professional experience
1
1
Certification
Work History
Systems Administrator
North Star Mohican Casino Resort
03.2024 - Current
- W12180 Co Rd A, Bowler, WI 54416
- Resolved escalated help desk tickets promptly
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- (715) 787-3110. Do not contact.
- Minimum 40 hours per week
IT Help Desk Technician II
IncredibleBank
09.2022 - 03.2024
- 327 N 17th Ave, Wausau, WI 54401
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- (715) 845-5522. Allowed to contact Bradley Knispel and Samuel Golbach.
- 40 hours per week
Education
Bachelor of Science - Cybersecurity
Bellevue University
Bellevue, NE06.2024
Skills
- Technical support
- Hardware troubleshooting
- Windows administration
- End-user training
- PC diagnostics
- Technical troubleshooting
- Technical writing
Certification
- IT Specialist Certification: Cybersecurity
- IT Specialist Certification: Network Security
- IT Specialist Certification: Cloud Computing
- Cisco Certified Support Technician Cybersecurity (CCST)
Timeline
Systems Administrator
North Star Mohican Casino Resort
03.2024 - Current
IT Help Desk Technician II
IncredibleBank
09.2022 - 03.2024
Bachelor of Science - Cybersecurity
Bellevue University
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