Evelyn Burton
New Philadelphia,oh
Summary
Dedicated call center professional with a strong focus on customer satisfaction, problem-solving, and team collaboration. Proven track record of managing high-volume calls and training new hires effectively. Dedicated call center professional with strong communication and problem-solving skills. Proven ability to enhance customer satisfaction and train new hires effectively.
Overview
6
6
years of professional experience
Work History
Call Center Production Worker
TPUSA
New Philadelphia, Ohio
12.2019 - 10.2025
- Managed high-volume inbound calls, effectively addressing customer inquiries.
- Provided prompt and professional resolutions to enhance customer satisfaction.
- Collaborated with team members to refine service delivery and improve processes.
- Escalated complex issues to supervisors for detailed investigation and resolution.
- Trained new hires on call handling protocols and system navigation.
- Maintained professionalism while interacting with customers via phone and email.
- Navigated computer systems to review information and respond accurately to callers.
- Utilized strong call control techniques to swiftly address customer problems.
Education
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
Clearwater, FL06-2019
Skills
- Customer service
- Call handling
- Problem solving
- Team collaboration
- Training delivery
- Process improvement
- Time management
- Complex Problem-solving
- Efficient communication
Timeline
Call Center Production Worker
TPUSA
12.2019 - 10.2025
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy