Evelyn Cervantes
Forney
Summary
Results-oriented General Manager with expertise in team leadership and operational efficiency. Skilled in developing policies that enhance service quality and boost employee performance. Experienced in food service management, focusing on employee training and customer engagement to improve service delivery and team morale.
Overview
6
6
years of professional experience
Work History
General Manager of Food Service
Dunkin Donuts & Baskin Robbins
Cedar Hill
12.2025 - Current
- Managed daily operations of food service locations to ensure optimal efficiency.
- Oversaw employee scheduling, maintaining adequate staffing levels based on business volume.
- Trained staff on customer service standards, enhancing overall service quality.
- Coordinated inventory management and supply ordering processes to minimize waste.
- Fostered positive work environment through team-building activities and effective communication.
- Conducted regular performance evaluations to boost employee productivity.
- Created operational policies and procedures to uphold quality control and safety standards.
- Implemented cost-saving measures throughout organization without compromising service quality.
Assistant Manager of Customer Service
CiCis Pizza
Cedar Hill
10.2022 - 12.2025
- Supervised daily operations of customer service team at fast-casual pizza restaurant.
- Trained staff on customer engagement and communication techniques to elevate customer satisfaction.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Analyzed customer feedback to recommend service delivery changes that enhanced customer experience.
- Collaborated with management to maintain a positive work environment for staff.
- Coordinated with other departments to resolve issues that require cross-functional collaboration.
- Provided support during peak times to ensure team met customer demands effectively.
Assistant Manager
Los Dos Carnales
Dallas
11.2019 - 09.2022
- Held one-on-one meetings with employees to align on performance, set priorities, and deliver constructive feedback.
- Conducted performance reviews to identify improvement areas and support employee development.
- Assigned work and monitored project personnel performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
R.L Turner High School
Carrollton, TXSkills
- Inventory management
- Quality control
- Operational planning
- Workforce optimization
- Customer relationship management
- Employee training
- Team management
- Decision making
- Problem solving
- Team collaboration
- Conflict resolution
- Effective communication
- Team building
Languages
Spanish
Full Professional
English
Full Professional
Timeline
General Manager of Food Service
Dunkin Donuts & Baskin Robbins
12.2025 - Current
Assistant Manager of Customer Service
CiCis Pizza
10.2022 - 12.2025
Assistant Manager
Los Dos Carnales
11.2019 - 09.2022
High School Diploma -
R.L Turner High School