Evelyn Cody
Shelton,CT
Summary
Detail-oriented Medical Assistant with expertise in HIPAA compliance and patient scheduling. Committed to enhancing patient satisfaction through effective communication and exceptional customer service.
Proactive Medical Assistant skilled in managing patient interactions and optimizing workflow. Known for strong attention to detail and commitment to patient satisfaction, ready to contribute to improved healthcare operations.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Yale New Haven Urgent Care
Shelton, CT
11.2024 - Current
- Managed patient scheduling and front desk operations to enhance workflow efficiency.
- Assisted in clinical procedures, ensuring adherence to safety protocols and guidelines.
- Coordinated communication between patients and healthcare providers for improved service delivery.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
Pharmacy Technician
CVS Pharmacy
Derby, CT
06.2024 - 04.2025
- Processed prescription orders accurately and efficiently in accordance with pharmacy regulations.
- Assisted pharmacists in preparing medications and managing inventory levels to ensure product availability.
- Educated patients on medication usage, side effects, and storage requirements for optimal health outcomes.
- Maintained cleanliness and organization of pharmacy workspace to comply with safety standards.
School Bus Driver
All Star Transportation
Seymour, CT
09.2023 - 10.2024
- Operated school bus safely, adhering to traffic laws and safety regulations.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Assisted students with boarding and disembarking, promoting a safe environment.
- Managed student behavior during transit, fostering a respectful atmosphere on the bus.
Food and Beverage Manager
Orange, CT
10.2017 - 09.2022
- Managed daily operations of food and beverage departments, ensuring compliance with health and safety standards.
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Analyzed customer feedback to refine menu offerings and improve overall guest satisfaction scores.
- Collaborated with kitchen staff to create seasonal menus that align with market trends and customer preferences.
Education
Patient Care Technician - Patient Care Technician Certificate
Training Direct
Bridgeport, CT10-2024
Esthetician Certification - Esthetician
Oxford Hair Academy
Seymour, CT04-2022
High School Diploma -
Derby High School
Derby, CT06-2014
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Yale New Haven Urgent Care
11.2024 - Current
Pharmacy Technician
CVS Pharmacy
06.2024 - 04.2025
School Bus Driver
All Star Transportation
09.2023 - 10.2024
Food and Beverage Manager
10.2017 - 09.2022
Patient Care Technician - Patient Care Technician Certificate
Training Direct
Esthetician Certification - Esthetician
Oxford Hair Academy
High School Diploma -
Derby High School