Evelyn Cortez Martinez
Converse,TX
Summary
Versatile and dedicated professional with experience at Startek and a robust background in customer service and homemaking. Excelled in multitasking and problem-solving, enhancing customer satisfaction and family well-being. Managing multiple chats with professionalism and compassionate care, significantly enhancing client satisfaction. Skilled in computer/data entry and teamwork, consistently achieving and surpassing performance metrics. Demonstrates strong organizational abilities and a friendly, positive attitude, ensuring efficiency and high-quality support in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Homemaker
Evelyn Cortez Martinez
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Provide primary care for children/spouse
- personal hygiene assistance
- meal planning and preparation
- cleaning, laundry and maintaining home
- budgeting
- oversee the family schedule
- offer emotional support
- ensuring their safety and well being
Live Chat Agent
Startek
05.2021 - 06.2022
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Provided technical assistance for various products, guiding customers through troubleshooting processes stepbystep.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure.
- Consistently met or exceeded performance metrics for speed, accuracy, and satisfaction in live chat interactions.
Customer Service Representative
WB Liquors & Wine
08.2016 - 05.2018
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
Education
High School Diploma -
Highlands High School
San Antonio, TX06-2013
Skills
- Friendly, positive attitude
- patience/compassionate care
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Excellent communication both written and spoken
- Critical thinking
- Computer skills/Data Entry
- Organizational skills
- Active listening
- Organization and time management
- Verbal communication
Timeline
Homemaker
Evelyn Cortez Martinez
06.2022 - Current
Live Chat Agent
Startek
05.2021 - 06.2022
Customer Service Representative
WB Liquors & Wine
08.2016 - 05.2018
High School Diploma -
Highlands High School
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