Evelyn Crawford
University Place,USA
Summary
Results-driven Assistant Manager with a strong record in leadership roles. Establishes clear guidelines and enforces policies to enhance staff performance and achieve company objectives. Skilled in relationship building, multitasking, and decision making. Experienced in overseeing employee performance and mentoring new talent to foster a productive team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Meritus Property Group LLC
Tacoma, WA
10.2025 - Current
- Tracked leads using CRM software and followed up with interested parties to increase application submissions.
- Encouraged prospective tenants to complete applications post-property tours, enhancing conversion rates.
- Scheduled viewings of rental properties with prospective tenants.
- Coordinated property showings for potential tenants.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Detailed application requirements and answered questions from prospective tenants.
- Responded to tenant inquiries, resolving concerns promptly to improve tenant satisfaction.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
Assistant Property Manager/Leasing Consultant
Avenue5 Residential
Renton, WA
05.2022 - 09.2025
- Assist the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident lifecycle activities.
- Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
- Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
- Leased apartments to qualified tenants, enhancing occupancy rates.
- Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detailers.
- Collected delinquent account balances from former residents, improving overall revenue recovery.
- Processed evictions by managing paperwork, serving notices, and attending court hearings to ensure compliance with legal standards.
- Understand the operations guidelines established within the property management agreement.
Housing Stability Coordinator
Urban League of Metropolitan
Seattle, WA
08.2021 - 06.2022
- The position will focus on providing rental assistance to individuals and families in preventing homelessness, ensuring housing stability and connecting clients to programs, services and community resource.
- Reviewed and approved rental assistance applications, ensuring eligibility and accuracy to facilitate timely support for clients.
- Ensured contract compliance and verified participant eligibility for program services, contributing to effective program implementation.
- Works with community partners to maximize the assistance for clients.
- Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
- Maintained accurate documentation and records, ensuring adherence to program standards and supporting accountability.
- Performed other duties and assumed additional responsibilities from supervisor.
Shelter Monitor
The Salvation Army
Seattle, WA
01.2021 - 08.2021
- Assisted residents in maintaining a safe environment by ensuring compliance with rules and policies.
- Responded to emergency situations by making independent decisions within policy guidelines.
- Conducted walking inspections of facility areas to identify and address hazards, inappropriate behavior, needed repairs, or other notable conditions.
- Provided immediate assistance during crisis situations. and inquiry telephone calls by providing support, information and referrals to other appropriate social service agencies.
Front Desk/Shuttle Driver
YWCA Seattle/King/Snohomish
Issaquah, WA
07.2020 - 01.2021
- Answered all incoming calls, directed them to appropriate departments, and took messages.
- Supported Program Manager and programs by coordinating administrative tasks and ensuring efficient operations.
- Processes incoming and outgoing mail.
- Performs copying and faxing duties.
- Performs word processing duties, including composing routine correspondence.
- Maintain office equipment, calling for repair if necessary.
- Maintained organized filing systems and accurate record-keeping to enhance information retrieval.
- Enters program statistics into computer data base systems.
- Maintains client files on computer data base.
- Conducted job searches to identify potential employment opportunities.
- Engaged in agency-wide Race & Social Justice Initiative (RSI) to promote racially equitable outcomes and foster a safe, welcoming community for marginalized groups.
Security Dispatcher/Security Officer
Puget Sound Security
Bellevue, WA
10.2018 - 07.2020
- Coordinated shift coverage by contacting personnel for call-offs.
- Manage access into and out of the office area when working on site.
- Patrol interior and exterior on the building.
- Completed daily activity report to document site activities.
- Transcribed recordings from Silver trace to maintain accurate logs at all posts.
- Send emails regarding reports to the Corporate office as well as to the client.
- Processed new client documentation to ensure compliance and onboarding.
- Check in and off duty via phone on the check in sheet.
Education
General (Diploma) -
Bates Technical College
Tacoma, WA08.2018
General (High school diploma) -
William Workman High School
La Puente, CA06.1981
High school diploma or GED -
West Covina High School
West Covina, CA06.1980
Skills
- Communication skills
- Accounts receivable management
- Property leasing expertise
- Organizational skills
- Lease document preparation
- Time management
- Data entry proficiency
- Rental agreement oversight
- Rental history verification
- Tenant credit assessments
- Phone etiquette
- Yardi software proficiency
- Office administration experience
- Section 8 knowledge
- Social media marketing strategies
- Microsoft Excel proficiency
- Computer literacy
- Landlord-tenant law knowledge
- Income verification processes
- Administrative support experience
- Property rent collection strategies
- Tenant employment verification processes
- Fair Housing regulations compliance
- Conflict resolution skills
- Multitasking and organization abilities
- Customer service excellence
Certification
Driver's License
Professional Summary
Anywhere, True
Timeline
Assistant Manager
Meritus Property Group LLC
10.2025 - Current
Assistant Property Manager/Leasing Consultant
Avenue5 Residential
05.2022 - 09.2025
Housing Stability Coordinator
Urban League of Metropolitan
08.2021 - 06.2022
Shelter Monitor
The Salvation Army
01.2021 - 08.2021
Front Desk/Shuttle Driver
YWCA Seattle/King/Snohomish
07.2020 - 01.2021
Security Dispatcher/Security Officer
Puget Sound Security
10.2018 - 07.2020
General (Diploma) -
Bates Technical College
General (High school diploma) -
William Workman High School
High school diploma or GED -
West Covina High School