Evelyn Duran-Munoz
Amarillo
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Receptionist
Panhandle Obsterics and Gynecology
Amarillo, TX
05.2025 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for efficiency.
- Implemented office protocols that improved patient flow and reduced wait times significantly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Call Center Representative
Perdue Brandon Law Firm
Amarillo, TX
10.2024 - 04.2025
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
- Used database system to record notes and call information.
- Performed outbound calls to follow up on customer inquiries and account statuses.
- Analyzed and collected customer information to prepare product or service reports.
Clinical Technician
Advanced Eye Care
Amarillo, Texas
06.2022 - 06.2024
- Utilized electronic health record systems accurately when entering patient information into databases.
- Handled and filed patient records in accordance with practice standards and HIPAA.
- Organized exam rooms between appointments to ensure they are clean and ready for use.
- Maintained accurate patient records including medical history, test results, prescriptions, and billing information.
- Demonstrated strong ability to multitask while working under pressure in a fast-paced environment.
- Took and documented patients' medical histories.
- Assisted optometrists with patient care and testing, including visual acuity, refraction, and ocular health evaluations.
Receptionist
Advanced Eye Care
Amarillo, Texas
08.2021 - 06.2024
- Answered phones professionally in accordance with organizational protocols.
- Verified identification credentials upon entry into building premises.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Provided a high level of customer service to all clients.
- Competent in verifying insurance coverage for billing purposes.
Mobile Expert
Connectivity Source
Amarillo, TX
11.2020 - 08.2021
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling
- Detailed product features for customers to provide information for best decisions based on personal needs
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction
Customer Service Representative
Xcel Energy
Amarillo, TX
03.2020 - 11.2020
- Assisted customers in making payments on accounts and setting up payment plans
- Documented conversations with customers to track requests, problems and solutions
- Set up and activated customer accounts
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to determine best methods to resolve service and billing issues
Waitress
La Fiesta Grande
Amarillo, TX
12.2015 - 12.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
Education
High School Diploma -
Caprock High School
05.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Administrative support
- Attention to detail
- Positive and professional
LANGUAGES
Spanish
Fluent
Timeline
Receptionist
Panhandle Obsterics and Gynecology
05.2025 - Current
Call Center Representative
Perdue Brandon Law Firm
10.2024 - 04.2025
Clinical Technician
Advanced Eye Care
06.2022 - 06.2024
Receptionist
Advanced Eye Care
08.2021 - 06.2024
Mobile Expert
Connectivity Source
11.2020 - 08.2021
Customer Service Representative
Xcel Energy
03.2020 - 11.2020
Waitress
La Fiesta Grande
12.2015 - 12.2019
High School Diploma -
Caprock High School