Evelyn Duran-Munoz
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Receptionist
Panhandle Obsterics and Gynecology
05.2025 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Implemented office protocols that improved patient flow and reduced wait times significantly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Call Center Representative
Perdue Brandon Law Firm
10.2024 - 04.2025
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
Clinical Technician
Advanced Eye Care
06.2022 - 06.2024
- Utilized electronic health record systems accurately when entering patient information into databases.
- Handled and filed patient records in accordance with practice standards and HIPAA.
- Maintained accurate patient records including medical history, test results, prescriptions, and billing information.
- Demonstrated strong ability to multitask while working under pressure in a fast-paced environment.
- Took and documented patients' medical histories.
Receptionist
Advanced Eye Care
08.2021 - 06.2024
- Answered phones professionally in accordance with organizational protocols.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Competent in verifying insurance coverage for billing purposes.
Mobile Expert
Connectivity Source
11.2020 - 08.2021
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction
Customer Service Representative
Xcel Energy
03.2020 - 11.2020
- Assisted customers in making payments on accounts and setting up payment plans
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to determine best methods to resolve service and billing issues
Waitress
La Fiesta Grande
12.2015 - 12.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Delivered exceptional customer service in high-volume dining environment.
Education
High School Diploma -
Caprock High School
5 2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Data inputting
LANGUAGES
Spanish
Fluent
Timeline
Receptionist
Panhandle Obsterics and Gynecology
05.2025 - Current
Call Center Representative
Perdue Brandon Law Firm
10.2024 - 04.2025
Clinical Technician
Advanced Eye Care
06.2022 - 06.2024
Receptionist
Advanced Eye Care
08.2021 - 06.2024
Mobile Expert
Connectivity Source
11.2020 - 08.2021
Customer Service Representative
Xcel Energy
03.2020 - 11.2020
Waitress
La Fiesta Grande
12.2015 - 12.2019
High School Diploma -
Caprock High School