Jocabeth Moreno
Port Hueneme,CA
Summary
With over a decade of experience in customer service, including roles at Sephora and Clinicas Del Camino Real, I excel in external theft prevention and bilingual communication. Demonstrated achievements in enhancing patient and customer satisfaction through exceptional service, HIPAA compliance and advanced investigative techniques. Skilled in team collaboration and leveraging video surveillance proficiency to ensure safety and compliance.
Overview
10
10
years of professional experience
Work History
Loss Prevention Investigator
Sephora
Ventura
09.2022 - Current
- Efficiently resolved cases involving external shoplifters, balancing compassion with firmness as required by each situation.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Utilized advanced investigative techniques to uncover internal theft cases, leading to swift resolution and termination when appropriate.
- Maintained detailed records of all loss prevention activities, providing valuable insights for future strategy development.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Service Representative
Clinicas Del Camino Real
Ventura
08.2021 - 02.2022
- Answered incoming calls, scheduled appointments and filed medical records.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Guest Advocate / Target Security Specialist
Target
Ventura
04.2017 - 07.2021
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Cross-trained and provided backup support for organizational leadership.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Package Handler
OnTrac
Ventura
03.2016 - 04.2017
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Direct Support Professional
The Arc of Ventura County
Ventura
08.2014 - 03.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Completed regular check-ins and progress report for each client.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Education
Criminology
Ventura College
Ventura, CAHigh School Diploma -
Foothill Technology High School
Ventura, CA06-2012
Skills
- External theft prevention
- Video surveillance proficiency
- 10 years of Customer service
- Computer proficiency
- Bilingual communication
- HIPAA compliance
- Patient greeting
- Team collaboration
Timeline
Loss Prevention Investigator
Sephora
09.2022 - Current
Patient Service Representative
Clinicas Del Camino Real
08.2021 - 02.2022
Guest Advocate / Target Security Specialist
Target
04.2017 - 07.2021
Package Handler
OnTrac
03.2016 - 04.2017
Direct Support Professional
The Arc of Ventura County
08.2014 - 03.2016
Criminology
Ventura College
High School Diploma -
Foothill Technology High School