Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Gomez

Summary

Dynamic professional with experience in customer service and operational efficiency. Bilingual in English and Spanish, I leverage strong organizational skills and adaptability to enhance team performance and improve customer satisfaction. Proven ability to manage inventory effectively, ensuring product availability and a seamless customer experience.

Overview

12
12
years of professional experience

Work History

Merchandising and Customer Service

Nordstrom Rack
Cedar Park, TX
01.2024 - Current
  • Examined shipment contents and compared them with manifests, invoices, or orders to verify accuracy.
  • Provided backup to the front desk to step in and assist with various tasks whenever an employee was absent or at lunch.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Resolved customer service issues quickly and effectively.
  • Stocked merchandise, clearly labeling items, and arranging them according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.

Daycare Teacher

Hatch House School
Cedar Park, TX
10.2022 - 08.2023
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Used patience, skill, and various behavior modification techniques to maintain order and safety.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Created and maintained a clean, organized, and stimulating environment conducive to learning.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Facilitated group activities that encouraged cooperation and positive interactions among children.

Daycare Floater

Hatch house
Round Rock, TX
06.2013 - 02.2019
  • Supported educational staff by stepping in during their absence.
  • Assisted in planning and preparing materials for art, science, and music activities.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Participated in extracurricular events such as field trips and school performances.
  • Completed daily reports on each child's behavior, meals served, and naps taken.
  • Implemented health and safety protocols ensuring compliance with state regulations.

Education

High School Diploma -

Vista Ridge
Cedar Park, TX
06-2011

Skills

  • Bilingual (English and Spanish)
  • Coordination and teamwork
  • Organizational skills
  • Adaptability and flexibility
  • Proactive
  • Customer service
  • Time management
  • Attention to detail
  • Punctual and reliable

Timeline

Merchandising and Customer Service

Nordstrom Rack
01.2024 - Current

Daycare Teacher

Hatch House School
10.2022 - 08.2023

Daycare Floater

Hatch house
06.2013 - 02.2019

High School Diploma -

Vista Ridge

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Evelyn Gomez