Evelyn Grant Clark
Albany,NY
Summary
Knowledgeable and dedicated customer service professional with experience in multiple industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Bus Operator
CDTA
Albany, NY
11.2023 - 08.2026
- Operated transit vehicles safely, ensuring timely and efficient passenger services.
- Implemented safety protocols to maintain compliance with transportation regulations.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Customer Service Representative
Maximus
Albany, NY
04.2023 - 11.2023
- Resolved customer inquiries efficiently for New York State of Health.
- Processed orders accurately using CRM software, ensuring timely fulfillment.
Table Games Dealer
Rivers Casino And Resort
Schenectady, NY
03.2021 - 10.2022
- Dealt a variety of table games, ensuring adherence to rules and regulations.
- Monitored game integrity, identifying and addressing potential issues proactively.
Customer Service Representative
EmblemHealth
Albany, NY
07.2020 - 10.2020
- Resolved customer inquiries efficiently about their insurance.
- Filed customer complaints for review.
Authorization Representative
Fidelis Care
Latham, NY
09.2019 - 07.2020
- Facilitated authorization requests by accurately reviewing member eligibility and benefit coverage.
- Collaborated with healthcare providers to resolve discrepancies in authorization submissions.
Member Service Representative
State Employees Federal Credit Union
Schenectady, NY
11.2018 - 08.2019
- Processed member transactions efficiently, ensuring accuracy in deposits, withdrawals, and loan payments.
- Resolved member inquiries promptly while educating members on credit union products and services, promoting financial literacy and informed decision-making.
Inbound Sales Representative
Spectrum
Albany, NY
07.2018 - 11.2018
- Developed comprehensive product knowledge to address customer inquiries effectively.
- Conducted needs assessments to provide tailored solutions for customers' requirements.
Table Games Dealer
Rivers Casino & Resort Schenectady
Schenectady, NY
02.2017 - 07.2018
- Maintained accurate chip and cash distribution during gaming sessions.
- Educated players on game rules and strategies, enhancing their gaming experience.
Universal Banker
Citizens Bank
Schenectady, NY
08.2016 - 03.2017
- Facilitated customer transactions, ensuring accuracy and efficiency in processing deposits and withdrawals.
- Collaborated with team members to enhance branch operations and improve client satisfaction rates.
Inbound Sales Representative
Time Warner Cable
Albany, NY
04.2015 - 07.2016
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Education
No Degree - Business Administration
Schenectady County Community College
Schenectady, NYSkills
- Customer service
- Ability to deescalate
- Creative problem solving
- Safe driving practices
Certification
- Commercial Drivers License- Class B with passenger endorsement
Timeline
Bus Operator
CDTA
11.2023 - 08.2026
Customer Service Representative
Maximus
04.2023 - 11.2023
Table Games Dealer
Rivers Casino And Resort
03.2021 - 10.2022
Customer Service Representative
EmblemHealth
07.2020 - 10.2020
Authorization Representative
Fidelis Care
09.2019 - 07.2020
Member Service Representative
State Employees Federal Credit Union
11.2018 - 08.2019
Inbound Sales Representative
Spectrum
07.2018 - 11.2018
Table Games Dealer
Rivers Casino & Resort Schenectady
02.2017 - 07.2018
Universal Banker
Citizens Bank
08.2016 - 03.2017
Inbound Sales Representative
Time Warner Cable
04.2015 - 07.2016
No Degree - Business Administration
Schenectady County Community College