Evelyn Guzman
Salt Lake City,UT
Summary
Research Operations Specialist with experience in patient recruitment, chart review, and enrollment for clinical studies in compliance-driven environments. Skilled in interpreting research protocols, supporting IRB-approved processes, and maintaining accurate documentation. Background in customer service with a strong focus on communication, efficiency, and delivering high-quality support in fast-paced settings. Known as a quick learner with strong attention to detail and team collaboration skills
Overview
14
14
years of professional experience
1
1
Certification
Work History
Research Operations Specialist
Intermountain Healthcare
08.2024 - Current
- Conducted thorough chart reviews and data analyses to screen and identify eligible patients for clinical research studies.
- Conduct outbound calls to patients to discuss study opportunities, explain protocols, and assess interest in participation
- Ensure compliance with research regulations, including IRB protocols, informed consent, and patient confidentiality standards
- Guide patients through the enrollment process, including reviewing and obtaining consent documentation
- Collaborate with clinical teams and research staff to support study execution and patient recruitment goals
- Serve as a lead for the call team by coordinating call distribution, supporting team members, and assisting with study-related tasks
- Provide cross-functional support to ensure smooth study operations and adherence to timelines
- Achieved Bilingual Certification through Intermountain
Health, enhancing patient communication and accessibility
Patient Service Representative
Intermountain Healthcare
12.2021 - 08.2024
- Organized and managed scheduling of patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Obtained proper authorization and identification to release confidential medical records.
- Answered phones to assist in scheduling appointments, both inbound and outbound.
- Facilitated medication refill requests and communicated essential messages to nursing staff.
- Oversaw scheduling of appointments at current clinic and facilitated referrals to external clinics within insurance network.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Receptionist
Acura
12.2013 - 01.2021
- Jody wilkinson Acura
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
Teller Service Representative
Checksmart Financial
06.2012 - 08.2014
- Provided information regarding charge accounts and loyalty programs.
- Presented borrowers with information about repayment and terms of loans.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Kearns High School
Skills
- Patient Scheduling & Coordination
- Customer Service Excellence
- Bilingual: Spanish & English
- Medical Terminology
- Insurance Verification & Authorizations
- Inbound & Outbound Calls
- Attention to Detail
- Time Management & Multitasking
- Team collaboration
- 36 WPM
Certification
Medical Terminology Certification
Qualified Bilingual Staff Certification
Timeline
Research Operations Specialist
Intermountain Healthcare
08.2024 - Current
Patient Service Representative
Intermountain Healthcare
12.2021 - 08.2024
Receptionist
Acura
12.2013 - 01.2021
Teller Service Representative
Checksmart Financial
06.2012 - 08.2014
High School Diploma -
Kearns High School