Evelyn Hawkins
Charlotte,NC
Summary
Dynamic Leasing Consultant with a proven track record at Solis Midtown Apartment, excelling in customer service and property marketing. Enhanced tenant satisfaction through streamlined leasing processes and effective communication. Skilled in CRM software and application verification, successfully increasing occupancy rates while fostering positive resident relationships.
Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
19
19
years of professional experience
Work History
Leasing Consultant
Solis MIdtown Apartment
North Carolina
04.2020 - 09.2025
- Guided prospective tenants through property tours, showcasing amenities and community features.
- Streamlined leasing processes to enhance tenant experience and improve workflow efficiency.
- Conducted move-in orientations, ensuring new residents understood policies and procedures.
- Managed lease documentation and compliance, maintaining accurate records in property management systems.
- Collaborated with maintenance staff to address resident concerns promptly, fostering a positive living environment.
- Verified tenant incomes and other information before accepting lease applications.
Leasing Consultant
Alta Croft Apartment
Charlotte, NC
08.2017 - 11.2021
- Developed marketing strategies to attract potential renters, increasing visibility of available units.
- Trained junior leasing consultants on best practices and customer service techniques for improved team performance.
- Analyzed market trends to inform pricing strategies, maximizing occupancy rates while meeting revenue goals.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Patient Coordinator
Novant Presbyterian Medical Center
Charlotte, NC
03.2012 - 10.2016
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed insurance verification processes, ensuring accurate billing and coverage communication.
- Assisted patients with treatment plans, enhancing understanding of procedures and expectations.
- Streamlined front desk operations, improving patient check-in efficiency and satisfaction scores.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Patient Care Coordinator
AFC Urgent Care
Charlotte, NC
02.2007 - 03.2010
- Coordinated patient appointments, ensuring timely access to care and optimal scheduling efficiency.
- Developed and maintained patient communication protocols, enhancing satisfaction and engagement.
- Implemented electronic health record systems, improving data accuracy and accessibility for clinical staff.
- Led team training sessions on compliance regulations, promoting adherence to healthcare standards.
Education
High School Diploma -
Adla E Stevenson High School
New York, NY01-1989
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- CRM software
- Application processing
- Phone and email etiquette
- Property tours
- Unit inspection
- Lease renewals
- Closing techniques
- Creative problem solving
- Clear communication
- Background check process
- Property marketing
- Property tours and inspections
- Application verification
Languages
Spanish
Full Professional
Timeline
Leasing Consultant
Solis MIdtown Apartment
04.2020 - 09.2025
Leasing Consultant
Alta Croft Apartment
08.2017 - 11.2021
Patient Coordinator
Novant Presbyterian Medical Center
03.2012 - 10.2016
Patient Care Coordinator
AFC Urgent Care
02.2007 - 03.2010
High School Diploma -
Adla E Stevenson High School