Evelyn Hernandez
San Diego,CA
Summary
Professional Asset Protection specialist with strong focus on risk management and loss prevention. Skilled in developing and implementing security protocols, conducting investigations, and ensuring regulatory compliance. Known for fostering collaborative team environments, adapting to changing needs, and consistently achieving measurable results. Recognized for excellent communication, problem-solving abilities, and unwavering commitment to organizational safety and integrity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
Nordstrom
11.2022 - Current
- Assumed complete responsibility for building security and safety.
- Streamlined operational processes to facilitate better communication between departments to reduce the loss of merchandise.
- Worked closely with law enforcement in investigating and solving theft and fraud cases both internally and externally.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Review and approve all reports to ensure all Asset Protection incidents and cases are reported and documented properly.
Asset Protection Assistant Manager
Nordstrom
07.2021 - 11.2022
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
- Wrote reports for internal and external crime, burglary or theft
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention
- Controlled reduction of loss inventory by protecting company assets
- Collaborated with law enforcement to report crime and suspicious activity
Asset Protection Agent
Nordstrom
06.2021 - 07.2021
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Monitored and supervised customer's activities using floor and CCTV surveillance in store to detect signs of attempted theft
- Document evidence of attempted theft and recovered merchandise for use in loss prevention report generation
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property
- Apprehend shoplifters and recover merchandise
Asset Protection Security Ambassador II
Nordstrom
01.2020 - 06.2021
- Assisted with internal investigations into personnel theft or fraud by using Loss Prevention specific software and video surveillance
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property
- Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition
- Monitored and supervised customer's activities in store to detect signs of attempted theft
Asset Protection Security Ambassador I
Nordstrom Rack
05.2019 - 01.2020
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation
- Monitored and supervised customer's activities in store to detect signs of attempted theft
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property
Education
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ12.2018
Skills
- CCTV Systems
- Decision Making
- Communication
- Multitasking
- Collaboration
- Organization
- Training & Development
- Investigation
- Case report writing
- Physical Security
- Emergency Response Planning
- Data Analysis
Certification
- Wicklander-Zulawski & Associates Certification- 2023
Languages
Spanish
Full Professional
Timeline
Asset Protection Manager
Nordstrom
11.2022 - Current
Asset Protection Assistant Manager
Nordstrom
07.2021 - 11.2022
Asset Protection Agent
Nordstrom
06.2021 - 07.2021
Asset Protection Security Ambassador II
Nordstrom
01.2020 - 06.2021
Asset Protection Security Ambassador I
Nordstrom Rack
05.2019 - 01.2020
Bachelor of Science - Criminal Justice
Grand Canyon University
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