Front Desk Receptionist
Holiday Inn Hotel and Suites
Baytown, TX
01.2021 - 2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Coordinated room reservations using hotel management software to optimize occupancy rates.
- Handled guest complaints efficiently, ensuring satisfaction through prompt resolution strategies.