Evelyn Jimenez
West Richland,WA
Summary
Dynamic Virtual Service Professional with a proven track record at HAPO Community Credit Union, excelling in complaint resolution and customer service. Adept at utilizing CRM software to enhance client relations and streamline processes, resulting in improved service quality and high satisfaction levels. Bilingual communicator skilled in relationship building and upselling strategies.
Personable and adaptable individual with excellent communication and problem-solving skills. Possesses knowledge of customer service principles and proficiency in handling transactions and managing customer inquiries. Committed to creating positive experiences and achieving customer satisfaction.
Developed strong customer interaction and problem-solving skills in high-paced service environment. Demonstrates adaptability and focus on achieving customer satisfaction. Seeking to transition into new field, applying these transferrable skills to new challenges.
Offering strong foundation in customer service principles and eagerness to develop in this environment. Brings understanding of effective communication and basic problem-solving abilities. Ready to use and develop interpersonal and organizational skills in to my next role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Service Professional
HAPO Community Credit Union
Kennewick, WA
08.2024 - Current
- Assisted members with account inquiries and transaction processing.
- Executed daily operational tasks to enhance member service delivery.
- Collaborated with team to streamline service processes and improve efficiency.
- Resolved member issues promptly, ensuring high satisfaction levels.
- Maintained accurate records of transactions and interactions within systems.
- Adapted quickly to new procedures and system updates, enhancing workflow.
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.
- Collaborated with team members to deliver exceptional customer experiences.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
- Improved overall service quality by identifying areas of improvement and implementing necessary changes.
- Maintained detailed records of all interactions with customers to ensure proper follow-up and communication.
- Collected, organized, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Consultant
CarShop
Glen Mills, PA
07.2022 - 06.2024
- Developed tailored sales strategies to meet diverse customer needs.
- Conducted product demonstrations, enhancing customer engagement and satisfaction.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Analyzed customer feedback to identify trends and inform product offerings.
- Delivered exceptional customer service, fostering strong client relationships and repeat business.
- Conducted vehicle demonstrations, showcasing features and benefits to potential buyers.
- Assisted clients in financing options, ensuring clarity and understanding of terms.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
High School Diploma -
Heritage University
Toppenish, WA06-2011
Associate of Arts -
C.B.T.a #137
Zacatecas, Mexico06-2007
Skills
- Complaint resolution
- Customer service
- Data entry
- Active listening
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Call center operations
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Documentation
- Data collection
- Customer relationship management (CRM)
- Filing
- Product sales
- Assertiveness
- Recordkeeping strengths
- Account updating
- CRM software
- Fluent bilingualism
- [Language] translation
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Self motivation
Certification
Life Insurance License
Languages
Spanish
Timeline
Virtual Service Professional
HAPO Community Credit Union
08.2024 - Current
Sales Consultant
CarShop
07.2022 - 06.2024
High School Diploma -
Heritage University
Associate of Arts -
C.B.T.a #137