Evelyn Jones
Aubrey,TX
Summary
Motivated entrepreneur with wide-ranging background in customer service and service based positions with the will to grow. Skilled at working alone or in teams to address customer concerns and exceed expectations.
Overview
15
15
years of professional experience
Work History
Entrepreneur
Infinite Icons
Aubrey, TX
01.2015 - Current
- Marketed and showcased creations to build steady customer base
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Conducted market analysis to identify trends and adjust business strategies accordingly.
Customer Service Agent
Concentrix
WFH, USA
11.2022 - 09.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Waitress/Crew Member
Fisherman’s Island
Chicago, IL
01.2016 - 01.2018
- Regulated fast paced environment by keeping to go orders organized
- Provided quality customer service to each customer
- Ensured quality of orders and helped keep a clean work environment
- Worked closely with managers and coworkers to essentially maintain customer retention and satisfaction
Sales Advisor
Marshalls
Chicago, IL
01.2010 - 01.2016
- I greeted customers upon entry of store to assure my availability to assist
- Maintained a neat and presentable sales floor for a great shopping experience
- Helped drive weekly, quarterly and yearly sales goals by delivering direct customer service
- Resolved and addressed all issues and customer concerns
Operator/Shift Manager
Chicago, IL
01.2014 - 01.2015
- Operated printing machines to fulfill large printing jobs
- Maintained trust of clients by protecting confidential information
- Communicated with clients directly and operations team to exceed weekly sales goals
- Oversaw small team to regulate work day including training new employees, managing orders and inventory and communicating with store managers and peers
Education
Lindblom Math and Science Academy
Chicago, IL01.2010
Skills
- Exceptional customer service
- Strong problem solving abilities
- Quality driven
- Outstanding interpersonal skills
- Ability to adapt quickly
- Courteous and diligent
- Excellent multitasking abilities
Timeline
Customer Service Agent
Concentrix
11.2022 - 09.2023
Waitress/Crew Member
Fisherman’s Island
01.2016 - 01.2018
Entrepreneur
Infinite Icons
01.2015 - Current
Operator/Shift Manager
01.2014 - 01.2015
Sales Advisor
Marshalls
01.2010 - 01.2016
Lindblom Math and Science Academy