Evelyn Jordan
Avon,NY
Summary
A technology-oriented individual with exceptional communication and technical support skills. A proven ability to handle difficult technical issues effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Level 2 Outreach Specialist
EHealth Technologies
08.2022 - 09.2024
- Achieved an average of 200% attainment for 6 consecutive months, contributing to over 75 cases per day.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
- Offered personalized support to individuals needing assistance with medical records, helping connect each with available resources and relevant team members.
Pricing Clerk
Tops Friendly Markets
02.2022 - 08.2022
- Achieved top attendance of entire store for duration of employment.
- Audited and updated approximately 300 price tags per day.
- Streamlined inventory management through accurate labeling of merchandise with correct price tags and utilization of company command prompt software.
- Reduced errors in pricing by regularly auditing shelf prices against the database, identifying inconsistencies, and making necessary adjustments.
- Ensured compliance with company policies by carrying out regular audits on special offers, discounts, and markdowns.
- Optimized workflow efficiency by training new Pricing Clerks on company procedures, systems, and best practices related to their role.
S5 Technician
Advanced Transit Manufacturing
05.2018 - 04.2021
- Created and implemented visual aid instructions for over 60 incoming projects over the course of employment.
- Innovated building processes to decrease production time and material waste, resulting in a higher profit margin for the company.
- Utilized Microsoft Visio software to create easy to follow visual aids and work instructions for production staff.
- Accurately and concisely documented production of component assembly.
- Coordinated with team leaders to produce clear and concise instructions for optimal build times.
- Assisted the production team with problem solving and general knowledge of assembly.
Grounds Crew
Alfred State University
06.2014 - 09.2015
- Maintained 15 pieces of heavy equipment including motor vehicles.
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
Education
Some College (No Degree) - Digital Media And Animation
SUNY Alfred
Alfred, NY 08.2011 - 09.2015
Skills
- Technical Support
- Customer Relationship Management (CRM)
- Maintaining Client Records
- Collaboration and Teamwork
- Case Management
- Data Entry Software
- Data Confidentiality
- Medical Records Review
- Customer Service
- Documentation skills
- Client Needs Assessments
- Adaptability and Flexibility
- Self Motivation
Additional Information
Lead Officer of an all women's gaming club focusing on team building, community outreach, recruiting and facilitating club activities. Deescalated conflicts within the club, ensuring a positive environment for members. Actively participated in the planning and execution of events and activities, and provided training in gaming tactics and mechanics on a regular basis.
Timeline
Level 2 Outreach Specialist
EHealth Technologies
08.2022 - 09.2024
Pricing Clerk
Tops Friendly Markets
02.2022 - 08.2022
S5 Technician
Advanced Transit Manufacturing
05.2018 - 04.2021
Grounds Crew
Alfred State University
06.2014 - 09.2015
Some College (No Degree) - Digital Media And Animation
SUNY Alfred
08.2011 - 09.2015
Similar Profiles
Reethika Jane GunturuReethika Jane Gunturu
Health Information Specialist at Ehealth TechnologiesHealth Information Specialist at Ehealth Technologies
KOPPULA ARPITA BALAKOPPULA ARPITA BALA
Medical Fulfillment Specialist at eHealth TechnologiesMedical Fulfillment Specialist at eHealth Technologies
Ravi Kiran JannilaRavi Kiran Jannila
Senior Manager Clinical Support at EHealth Technologies Pvt. Ltd.Senior Manager Clinical Support at EHealth Technologies Pvt. Ltd.