Evelyn Lopez
Aurora,IL
Summary
Proven professional with a strong background in front desk operations and a knack for enhancing customer satisfaction, as demonstrated at Pediatric Health Associates. Skilled in medical terminology and telephone etiquette, I excel in streamlining processes for efficiency. My proactive approach has significantly improved service delivery, fostering repeat business and upholding confidentiality.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Pediatric Health Associates
11.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Front Desk Sales Associate
Massage Envy Spa
02.2022 - 11.2023
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Express Factory Outlet
08.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Fast Food Manager
Wendy's
10.2016 - 05.2019
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Education
No Degree - Cosmetology
Naperville Skin Institute
Naperville, IL06-2022
No Degree - Criminal Justice
Waubonsee Community College
Sugar Grove, IL05-2022
High School Diploma -
Waubonsee Community College
Aurora, IL05-2017
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Pediatric Health Associates
11.2022 - Current
Front Desk Sales Associate
Massage Envy Spa
02.2022 - 11.2023
Sales Associate
Express Factory Outlet
08.2017 - 08.2019
Fast Food Manager
Wendy's
10.2016 - 05.2019
No Degree - Cosmetology
Naperville Skin Institute
No Degree - Criminal Justice
Waubonsee Community College
High School Diploma -
Waubonsee Community College
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