Open To Work
Evelyn Lorenzo
Killeen,TX
Summary
Dynamic assistant manager with expertise in customer service and team leadership. Proven ability to resolve complaints promptly and maintain financial accuracy, ensuring compliance and enhancing overall productivity.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Inspire Communities
Killeen, TX
05.2019 - 01.2026
- Directed operational projects focused on elevating resident satisfaction and strengthening community connections.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily operations, ensuring compliance with company policies and enhancing overall productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
High School Diploma -
Centro Luis Munos Marin
Arecibo, Puerto RicoSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Customer rapport
- Customer relationship management (CRM)
- Policy enforcement
- Sales reporting
- Multitasking and organization
- Verbal and written communication
- Product and service sales
- Compliance
- Computer skills
- Teamwork and collaboration
- Reporting and documenting
- Multitasking
- Professional and courteous
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkPart TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Assistant Manager
Inspire Communities
05.2019 - 01.2026
High School Diploma -
Centro Luis Munos Marin