Evelyn Maldonado Montero
Business Administrative
Austin,Texas
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Knowledgeable and dedicated customer service professional with extensive experience in administrative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
1
1
Certification
1
1
Language
Work History
Uber Partner
Uber Eats
07/04/22 - 01/16/23
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
House Keeping
Menchaca Airbnb
07.2022 - 01.2023
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Verified proper posting and good condition of sanitation and housekeeping signage as indicated by company policy, industry standards and regulatory requirements.
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
Entrepenuer
Fire Up Nutrition
01.2020 - 03.2022
- Oversaw daily operations of the cash cage, ensuring that all customer transactions were processed accurately and efficiently.
- Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.
- Coordinated with suppliers to ensure timely delivery of ingredients and food items.
- Developed weekly menu plans that met nutritional standards and budget requirements.
- Maintained records of food costs, labor costs, and other expenses related to food service operations.
- Strengthened communication skills through regular interactions with others.
- Provided extraordinary customer service to clients.
Entrepenuer
Monteros Multiservices
08.2015 - 03.2019
- Compiled data from clients to accurately complete tax forms.
- Applied effective time management techniques to meet tight deadlines.
- Provided guidance on financial decisions related to taxes.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Maintained accurate records of all client transactions and filings.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Created and distributed correspondence, reports, presentations, and other documents as needed.
- Answered phone calls and emails in a professional manner.
Tax Preparer Assistant
Universal Agency
02.2015 - 08.2015
- Contributed to building long-term client relationships through excellent customer service and consistent follow-up communications.
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Supported management in overseeing day-to-day operations such as appointment scheduling and answering phone inquiries effectively.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Communicated effectively with clients to clarify any uncertainties regarding their financial situations or documentation needs.
- Developed a comprehensive understanding of various forms, schedules, and filing requirements as part of ongoing professional development efforts within the role of Tax Preparer Assistant.
Legal Administrative Assistant
Giselle Ortiz, Esq
12.2008 - 12.2010
- Improved office efficiency through the implementation of administrative systems for tracking deadlines, tasks, and priorities.
- Supported attorneys in achieving favorable outcomes for clients by gathering evidence and organizing exhibits for trial presentations.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Created spreadsheets to track client progress and document billable hours.
Contractor
Blue Line Limousine
05.2005 - 11.2008
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Negotiated contracts and agreements with vendors, securing favorable terms for the company.
- Resolved conflicts among stakeholders promptly and professionally ensuring smooth progress throughout each stage of the project.
- Led a multi-disciplinary team through all phases of complex construction projects from conception to completion.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Assisted clients in defining project goals, creating a roadmap for success by developing tailored strategies and plans.
Administrative Legal Assistant
Doyle And Brady
01.2003 - 04.2005
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Medical Biller
Cathedral Health Care Systems
10.1998 - 01.2000
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Evaluated current coding practices and provided recommendations for improvements which led to increased efficiency.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
- Managed petty cash disbursements, documenting expenses thoroughly for accurate budget tracking purposes.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Senior Account Analysis
St. Barnabas Medical Center
04.1994 - 08.1998
- Supported company growth by providing detailed revenue forecasts based on historical trends and market analysis.
- Established a culture of continuous improvement within the finance department through regular reviews and feedback sessions.
- Increased operational efficiency with the implementation of automated tools for financial monitoring and reporting.
- Mentored junior analysts, fostering professional development through knowledge sharing and skill-building opportunities.
- Improved cash flow management through diligent account reconciliations and timely resolution of discrepancies.
Education
Bachelor of Science - Business Administration And Management
University Of Phoenix
Jersey City 05.2001 -
Associate of Applied Science - Criminal Justice
Gibbs College
Montclair 05.2001 -
High School Diploma -
East Side High School
Newark, NJ 05.2001 -
Skills
Dependable and Responsible
undefinedCertification
CNP - Certified Notary Public
Timeline
CNP - Certified Notary Public
04-2024
House Keeping
Menchaca Airbnb
07.2022 - 01.2023
Entrepenuer
Fire Up Nutrition
01.2020 - 03.2022
Entrepenuer
Monteros Multiservices
08.2015 - 03.2019
Tax Preparer Assistant
Universal Agency
02.2015 - 08.2015
Legal Administrative Assistant
Giselle Ortiz, Esq
12.2008 - 12.2010
Contractor
Blue Line Limousine
05.2005 - 11.2008
Administrative Legal Assistant
Doyle And Brady
01.2003 - 04.2005
Bachelor of Science - Business Administration And Management
University Of Phoenix
05.2001 -
Associate of Applied Science - Criminal Justice
Gibbs College
05.2001 -
High School Diploma -
East Side High School
05.2001 -
Medical Biller
Cathedral Health Care Systems
10.1998 - 01.2000
Senior Account Analysis
St. Barnabas Medical Center
04.1994 - 08.1998
Uber Partner
Uber Eats
07/04/22 - 01/16/23
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