Evelyn Martinez
Lowell,AR
Summary
Professional with proven track record in agency administration. Skilled in managing operations, optimizing workflows, and enhancing team collaboration. Known for reliability, adaptability, and driving results. Strong expertise in strategic planning, client relations, and resource management.
Overview
11
11
years of professional experience
Work History
Agency Administrator
Squeeze, LLC
Remote
05.2024 - Current
- Manage accounting for agency's dealership commission revenue and calculate monthly reconciliation
- Manage and be familiar with different systems such as Google Workspace, EZLynx, Five9
- Manage different emails and redirect customer requests to appropriate departments
- Manage quality control of agency calls to ensure agents maintain structured dialogue
- Set up and distribute agency reporting to dealership partners
- Agency Administration (Remote - acquired dealerCor)
Agency Administrator
DealerCor, LLC
Remote
03.2020 - 05.2024
- Manage insurance agency operations, such as assist sales agents with administrative and technology questions
- Manage HR related work such as onboarding, termination, and maintain employee records
- Manage accounting for agency revenue and calculate monthly reconciliation of agency commissions
- Manage executive assistant tasks for owners of agency
- Acquired by Squeeze, LLC
Background Verification Coordinator
J.B. Hunt Transport Services
Lowell
12.2018 - 03.2020
- Efficiently communicate with applicants about the background, employment and safety history process of their application while maintaining them engaged in the position
- Verify employment, background and safety history of up to 30 applicants while following up with companies for verification requests
- Be able to multitask and navigate through various computer programs while keeping application organized, concise, and clear
- Be familiar with the Federal Motor Carrier Safety Administration guidelines required to be followed by companies and drivers in order to safely operate tractor trailers
- Learn basic rules and regulations in the human resources department such as confidentiality and the process of criminal background verifications
Program & Event Coordinator
OneCommunity
Springdale
06.2018 - 01.2019
- Coordinate & delegate ArkanSalsa Fest fundraiser festival by preparing marketing materials, collecting sponsorships, recruiting booths & vendors, and arranging activities
- Manage volunteers and staff members by delegating assignments, schedules, and roles
- Assist with lesson planning of Feed Your Brain summer reading program plus collect, analyze, and compile data provided by participating families
- Recruit families for programs Feed Your Brain and Parents Taking Leadership Action to maintain community informed about resources available to minorities
- Conduct administrative work maintained organized in computer files and hardcopy's plus coordinate office & staff
- Promote the programs in local radio stations, social media, and community events to encourage more families to participate
Customer Service Associate
Walmart
Springdale
10.2015 - 07.2018
- Interact with customers daily while working under pressure and time constraints plus be able to provide a solution to the problems at hand
- Utilize multi-tasking skills and be ready to perform any task assigned by management
- Employ problem-solving and communication skills in order to understand and obtain a solution for the customers
- Proficient in computer competency such as managing different programs that aid in providing great customer services that include, but are not limited to, money transfers, merchandise exchanges and returns, receipts and item searches
Education
Bachelor of Art - Anthropology, Sociology, Spanish
University of Arkansas
Fayetteville, AR05-2019
Skills
- Strong communication skills
- Problem solving
- Working under pressure
- Organizational skills
- Data collection
- Data analysis
- Data organization
- Data compilation
- Proficient in Microsoft Office
- Proficient in Google Workspace
- Knowledge in HR administration
- Knowledge in office administration
- Time management
- Program coordination
Timeline
Agency Administrator
Squeeze, LLC
05.2024 - Current
Agency Administrator
DealerCor, LLC
03.2020 - 05.2024
Background Verification Coordinator
J.B. Hunt Transport Services
12.2018 - 03.2020
Program & Event Coordinator
OneCommunity
06.2018 - 01.2019
Customer Service Associate
Walmart
10.2015 - 07.2018
Bachelor of Art - Anthropology, Sociology, Spanish
University of Arkansas