Evelyn Masin
Boulder,CO
Summary
Experienced HR professional with a strong background in high-volume, full-cycle recruitment. Known for exceptional interpersonal skills, reliability, and the ability to manage multiple tasks efficiently. Dedicated to finding the best fit for both companies and candidates. Seeking to further a career in human resources within a dynamic team.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Marriott
08.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Recruiter
Natural Grocers
08.2022 - 08.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Operated and maintained applicant tracking and candidate management systems, including iCIMS, Workday, UKG, and Gusto.
Recruiter
Digital First Media Inc
08.2021 - 08.2022
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Connected with C-suite executives and directors to address specific recruitment needs weekly.
Customer Service Representative
Nike
08.2020 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Corporate Recruiter
Express Employment
05.2018 - 07.2021
- Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted regular check-ins with new hires during their probationary period to address any concerns or challenges early on, promoting long-term employee retention rates.
- Completed paperwork and work authorization forms after hiring new employees.
Customer Service Representative
Target
11.2014 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Business Administration - Business Administration
Lake Michigan College
Benton Harbor, MI06.2019
High School Diploma -
Saint Joseph High School
Saint Joseph, MI05.2017
Skills
- Customer Service
- Computer and Organization Skills
- Data entry proficiency
- Detail Oriented
- Flexible Schedule
- Clear Communication
Timeline
Guest Service Representative
Marriott
08.2023 - Current
Recruiter
Natural Grocers
08.2022 - 08.2023
Recruiter
Digital First Media Inc
08.2021 - 08.2022
Customer Service Representative
Nike
08.2020 - 10.2021
Corporate Recruiter
Express Employment
05.2018 - 07.2021
Customer Service Representative
Target
11.2014 - 10.2018
Associate of Business Administration - Business Administration
Lake Michigan College
High School Diploma -
Saint Joseph High School
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