Evelyn Mateo
Los Angeles,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nordstrom Rack
02.2022 - 12.2024
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Surpassed sales goals through implementation of successful marketing strategies.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Customer Service/Sales Associate/Stocker /shipment
Banana Republic
Los Angeles, CA
08.2021 - 12.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Conducted product demonstrations to highlight features and benefits.
Education
High School Diploma -
Francisco Bravo Medical Magnet High School
Los Angeles, CA06-2019
Some College (No Degree) - Child Development
California State University, Los Angeles
Los Angeles, CASkills
- Account updating
- Complaint resolution
- Scheduling
- Complaint handling
- Retail sales customer service
- Shipping and logistics
- Multi-task management
- Microsoft PowerPoint
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Nordstrom Rack
02.2022 - 12.2024
Customer Service/Sales Associate/Stocker /shipment
Banana Republic
08.2021 - 12.2021
High School Diploma -
Francisco Bravo Medical Magnet High School
Some College (No Degree) - Child Development
California State University, Los Angeles