Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Mateo Reina

Hyattsville,MD

Summary

Dynamic Customer Service Representative with proven expertise at JM Insurance Agency LLC, excelling in call management and payment processing. Recognized for enhancing client satisfaction through effective follow-up skills and administrative support. Committed to delivering results and fostering a positive customer experience in fast-paced environments.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

JM Insurance Agency LLC
Hyattsville, MD
06.2024 - 05.2026

My most recent job was at an insurance agency, where I worked in customer service; my duties involved answering calls and gathering information from clients. I worked there from June 2024 to May 2026.

Education

Administrative Assistant - Administrative Assistant

Prince George's Community College
Upper Marlboro, MD
12.2023

High School Diploma -

High Point High School
Beltsville, MD
06.2023

Skills

  • Customer service
  • Computer proficiency
  • Call center experience
  • Payment processing
  • Follow-up skills
  • Call management
  • Appointment scheduling
  • Documentation
  • Administrative support
  • Staff training
  • Filing
  • Document control

Timeline

Customer Service Representative

JM Insurance Agency LLC
06.2024 - 05.2026

Administrative Assistant - Administrative Assistant

Prince George's Community College

High School Diploma -

High Point High School