Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maritza Vales

Chicago,United States

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

10
10
years of professional experience

Work History

Associate Lead With Keys

Petsmart,
Chicago, Illinois
06.2014 - 07.2024
  • Recommended, selected and located merchandise based on customer desires.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Prepared merchandise for purchase.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Computed purchases and received and processed cash or credit payment.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Assistant Store Manager

Krisers Feeding Pets for LifeLLC
Chicago, Illinois
09.2018 - 05.2019
  • Maintained inventory by checking merchandise to determine levels.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.

Education

High School Diploma -

Lake View High School
Chicago, IL
06-2010

Some College (No Degree) -

Wilbur Wright College
Chicago, IL

Skills

  • Strong leadership
  • Customer relations
  • Cash handling proficiency
  • Store operations
  • Opening and closing coordination
  • Team building

Timeline

Assistant Store Manager

Krisers Feeding Pets for LifeLLC
09.2018 - 05.2019

Associate Lead With Keys

Petsmart,
06.2014 - 07.2024

High School Diploma -

Lake View High School

Some College (No Degree) -

Wilbur Wright College
Maritza Vales