Hi, I’m
Evelyn MCAULIFFE
²
SCRANTON,PA
Summary
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.
Effective Scheduling Coordinator promoting more than Number years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
10
years of professional experience
Work History
CareGivers America
Schedulding Coordinator
01.2022 - Current
Job overview
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Contributed to team success by providing backup scheduling support during peak times.
- Reduced staff overtime with effective shift planning and coordination.
- Streamlined scheduling processes, reducing time spent on creating schedules by half.
- Developed system for tracking vacation and leave requests, maintaining seamless operations.
- Improved patient satisfaction with timely and accurate appointment setting.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Improved operational efficiency by automating routine scheduling tasks.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
At Home Quality Care
Schedulding Coordinator
01.2015 - 01.2022
Job overview
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Played key role in organizing company-wide events, managing schedules to maximize attendance.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Implemented new scheduling system, training staff on its use to improve overall efficiency.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
- Improved operational efficiency by automating routine scheduling tasks.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for Number employees.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Trained team members on new hotel services and products to support promotional efforts.
Education
Marywood UniversityScranton, PA
Certified Nursing Assistant from Yee
06.2020
West Scranton High School 1201 Luzerne St
Yes from General Studies
06.1997
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Strategic planning
- Schedule management
- Staff coordination
- Critical thinking
- Scheduling proficiency
- Office administration
- Effective multitasking
- Deadline oriented
- Scheduling
- Telephone etiquette
- Patient scheduling
- Calendar coordination
- Documentation skills
- Schedule organization
- Interpersonal relationships
- Calendar management
- Travel arrangements
- Travel coordination
- Timesheet management
- Customer relations
- Phone inquiries
- Multitasking and organization
- Customer service
- Microsoft office
- Decision-making
- Documentation and recordkeeping
- Goal setting
- Team leadership
- Customer service and support
- Service scheduling
- Customer engagement and support
- Staff training
Timeline
Schedulding Coordinator
CareGivers America
01.2022 - Current
Schedulding Coordinator
At Home Quality Care
01.2015 - 01.2022
Marywood University
Certified Nursing Assistant from Yee
West Scranton High School
Yes from General Studies
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