EVELYN MCVEIGH
Sunrise,FL
Summary
Highly motivated and organized career-oriented professional with extensive experience with child care and early childhood education. I am passionate about delivering quality nurturing service and skilled in communication, and educational planning of curriculum.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Care Coordinator
Solis Mammography
Weston, FL
10.2025 - Current
- Managed scheduling and resource allocation to optimize patient appointments and reduce wait times
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Developed and maintained accurate patient records using electronic health record (EHR) systems
- Facilitated communication between patients, families, and healthcare providers for better care coordination
Certified Nursing Assistant
Coastal Healthcare
Weston, FL
01.2025 - Current
- Provided personalized care and support to clients, ensuring comfort and well-being.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Implemented safety protocols, reducing risks of accidents and injuries in home settings.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Administered medication as prescribed, ensuring accurate dosages and timely administration.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in nursing care.
- Transported patients between rooms and appointments or testing locations.
Customer Service Representative
Rotech Oxygen & Medical Equipment
Davie, FL
08.2024 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call flow while maintaining quality standards in customer interactions.
- Utilized CRM software to track customer interactions and document issues accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Private Duty Certified Nursing Assistant
Home Instead Senior Care
Hollywood, FL
10.2021 - 01.2023
- Assisted patients with daily living activities, ensuring comfort and safety in care delivery.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop and implement personalized care plans.
- Implemented infection control measures, enhancing overall patient health outcomes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
CPR, AED, Emergency Aide - Medical Response
American Red Cross
Downingtown, PA01-2025
Certificate of Continuing Education in Language - Language Arts Education
Broward College
Fort Lauderdale, FL08-2024
Microsoft Office Specialist Certificate - Computer Science
Delaware County Community College
Media, PA02-2008
Certified Nursing Assistant - Nursing
Peoples Technical School
Honey Brook, PA06-2022
Skills
- Schedule Management
- Customer Relations
- Effective Communication
- Organizational Efficiency
Timeline
Patient Service Care Coordinator
Solis Mammography
10.2025 - Current
Certified Nursing Assistant
Coastal Healthcare
01.2025 - Current
Customer Service Representative
Rotech Oxygen & Medical Equipment
08.2024 - 03.2025
Private Duty Certified Nursing Assistant
Home Instead Senior Care
10.2021 - 01.2023
CPR, AED, Emergency Aide - Medical Response
American Red Cross
Certificate of Continuing Education in Language - Language Arts Education
Broward College
Microsoft Office Specialist Certificate - Computer Science
Delaware County Community College
Certified Nursing Assistant - Nursing
Peoples Technical School