Iliana Acuña Olvera
Christus Good Shepherd Home Care
Marshall,Texas
17
years of professional experience
Efficient Office and Administrative Support Professional experienced in enhancing workflow efficiency and managing office tasks. Achieved improvements in document organization and internal communication protocols through quick adaptation to new software and systems. Focused on delivering streamlined operations and superior customer service.
Work History
Patient Care Coordinator
4 Years 6 Months- Coordinated scheduling for home care services across multiple patient locations.
- Managed daily appointments for healthcare professionals and patients effectively.
- Utilized scheduling software to optimize resource allocation and improve efficiency.
- Communicated with staff to confirm schedules and address conflicts promptly.
- Communicated schedule changes effectively throughout the organization.
- Reviewed schedules regularly to identify patterns and recommend improvements.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Performed data entry into computer systems for tracking purposes.
Customer Service Advocate
5 Years 10 Months- Answer incoming calls from members with questions about their policy.
- Conducted outbound calls to inform members about available resources. to members eligible for additional resources.
- Generating excel documents with member information
- Recorded details of each call to maintain accurate communication records.
Customer Service
3 Years 8 Months- Processed customer payments efficiently
- Conducted credit checks for new activations to assess eligibility and mitigate risk
- Set up new accounts, facilitating seamless onboarding and customer engagement
Education
High School
College
Skills
Scheduling software
Schedule optimization
Schedule management
Schedule verification
Calendar management
Healthcare coordination
Data entry
Documentation accuracy
Documentation proficiency
Process improvement
Compliance management
Customer Service Experience
Customer service
Effective multitasking
Time management
Problem solving
Conflict resolution
Team collaboration
Effective communication
Attention to detail
Bilingual
Timeline
Patient Care Coordinator
Christus Good Shepherd Home Care
01.2022 - 07.2026Read More
Customer Service Advocate
Blue Cross And Blue Shield Of Texas
05.2013 - 03.2019Read More
Customer Service
At&T -Pime Communications
04.2009 - 12.2012Read More
Panola College
College
Read More
Marshall High School
High School
Read More