Evelyn Meza Morales
8092 SW 38th Ave, Ocala,FL
Summary
Focused Sales Manager with a proven track record in relationship building, persuasive negotiations, and strategic sales planning. Committed to increasing customer loyalty and driving revenue growth through exceptional communication and customer service. Current full-time student and purpose driven professional with an average of 95% or above in all prerequisites. Highly motivated to switch career into the field of Diagnostic Medical Sonography with a specific long-term objective of concentrating in women’s health. Proven success in demanding academic environments with considerable personal and professional responsibilities.
Overview
13
13
years of professional experience
Work History
Sales Manager
Hampton Inn Suites by Hilton
3601 SW 38th Ave
01.2024 - 01.2026
- Fostered relationships with corporate clients, driving repeat business and long-term partnerships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Prepared sales presentations for clients showing success and credibility of products.
Front Desk Agent
Hampton Inn Suites by Hilton
3601 SW 38th Ave
12.2015 - 12.2023
- Managed guest check-in and check-out processes, ensuring seamless arrival experiences.
- Responded promptly to guest inquiries, enhancing customer satisfaction and loyalty.
- Coordinated room assignments and special requests, optimizing occupancy rates.
- Trained new front desk staff on procedures and customer service protocols.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Resolved guest complaints efficiently, fostering positive relationships and repeat visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered multi-line phone system and enthusiastically greeted callers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Front Desk/Legal Assistant Externship
Public Defender's Office
204 NW 3rd Ave, Ocala, FL 34475
06.2015 - 07.2015
- Prepared legal documents, including motions and briefs, ensuring compliance with court requirements.
- Managed case files, maintaining organization and accessibility for efficient attorney collaboration.
- Coordinated communication between clients, attorneys, and court personnel to facilitate case progress.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Attended to weekly court arraignments.
Front Desk Agent
Motel 6 Hotel
3810 NW Blitchton Road, Ocala, FL 34475
08.2012 - 10.2013
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Managed guest check-in and check-out processes, ensuring seamless arrival experiences.
- Responded promptly to guest inquiries, enhancing customer satisfaction and loyalty.
Education
No Degree - Sonography Technology
College of Central Florida
Ocala, FL05-2029
Certificate of Completion - Paralegal Studies
Meditec
Austin, TX04-2015
Skills
- Relationship building
- Sales presentations
- Sales tracking
- Sales planning
- Sales reporting
- Staff management
- Persuasive negotiations
- Market research
- Salesforce
- Bilingual in Spanish
- Verbal and written communication
- Certified Microsoft Office Specialist
- Multitasking and organization
- Ability to type 50 wpm
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Hampton Inn Suites by Hilton
01.2024 - 01.2026
Front Desk Agent
Hampton Inn Suites by Hilton
12.2015 - 12.2023
Front Desk/Legal Assistant Externship
Public Defender's Office
06.2015 - 07.2015
Front Desk Agent
Motel 6 Hotel
08.2012 - 10.2013
No Degree - Sonography Technology
College of Central Florida
Certificate of Completion - Paralegal Studies
Meditec