Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Evelyn Morga Oliva

Winston-Salem,NC

Summary

Dynamic customer service professional with proven expertise at InteLogix, consistently exceeding quality assurance standards. Skilled in payment processing and data verification. I excel in resolving inquiries. My strong communication abilities and commitment to excellence ensure exceptional service delivery and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

InteLogix
Winston-Salem, NC
02.2024 - Current
  • Resolved customer inquiries about toll transactions and payments promptly and effectively.
  • Exceeded quality assurance standards consistently by achieving results above 90% target.
  • Provided knowledgeable assistance for billing procedures, payment processing, and setup options.
  • Verified invoices by cross-checking names, addresses, vehicle class status, and license plates.
  • Delivered excellent customer service to ensure the timely resolution of complaints.

Crew Member

McDonald's Restaurant
Winston-Salem, NC
10.2019 - 04.2023
  • Trained new hires in operational procedures, enhancing team efficiency and service quality
  • Assisted with managerial duties, including cash drawer reconciliation at shift start and end.

Education

High School Diploma -

Parkland High School
Winston-Salem, NC
06-2023

Skills

  • Customer service
  • Payment processing
  • Billing procedures
  • Data verification
  • Quality assurance
  • Call center experience
  • Multi-task management

LANGUAGES

  • Spanish - Full Professional

Timeline

Customer Service Representative

InteLogix
02.2024 - Current

Crew Member

McDonald's Restaurant
10.2019 - 04.2023

High School Diploma -

Parkland High School

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Evelyn Morga Oliva