EVELYN MUSSA
Jacksonville,FL
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
8
8
years of professional experience
Work History
Fc Amazon Associate
Amazon
Jacksonville, FL
05.2024 - Current
- Packaged items securely to prevent damage during shipping.
- Operated order picking equipment to efficiently select items from warehouse shelves.
- Provided support to learners, addressing questions and fostering a positive environment.
Shopper
Instacart
Jacksonville, FL
04.2020 - Current
- Selected and gathered customer orders from local grocery stores.
- Ensured accurate product selection based on customer preferences.
- Navigated store layouts to locate items efficiently.
- Communicated with customers regarding order updates and substitutions.
- Managed time effectively to complete deliveries on schedule.
Driver
Uber
Jacksonville, FL
10.2017 - Current
- Operated delivery vehicles to transport goods across designated routes.
- Ensured compliance with all traffic regulations and safety protocols during driving.
- Delivered goods and services to customers on time and in excellent condition.
Customer Service Representative
Panera
Jacksonville Beach, FL
04.2017 - 10.2017
- Prepared ingredients by washing, chopping, and measuring for daily menu items.
- Provided excellent customer service to enhance dining experience for guests.
- Managed table settings and maintained cleanliness throughout the dining area.
- Monitored dining area for guest needs and proactively offered assistance.
Education
English Learning - English As A Second Laguage
Centro Venezolano Americano
Caracas03-1998
High School Diploma -
Colegio Americano
Caracas07-1996
Some College (No Degree) - Accounting
Universidad De Carabobo
Valencia, CASkills
- Financial analysis and regulatory compliance
- Customer relationship management
- Loan processing and sales strategy
- Conflict resolution
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Accomplishments
- custumer service
- sales person
Timeline
Fc Amazon Associate
Amazon
05.2024 - Current
Shopper
Instacart
04.2020 - Current
Driver
Uber
10.2017 - Current
Customer Service Representative
Panera
04.2017 - 10.2017
English Learning - English As A Second Laguage
Centro Venezolano Americano
High School Diploma -
Colegio Americano
Some College (No Degree) - Accounting
Universidad De Carabobo