Evelyn Ordaz
Summary
Adept at enhancing security and client satisfaction, my tenure at Allied Universal showcased my ability to build strong relationships and swiftly address safety concerns. With expertise in problem-solving and communication, I successfully managed teams, improved client retention, and ensured compliance with safety procedures, demonstrating a commitment to excellence and a proactive approach to challenges.
Overview
5
5
years of professional experience
Work History
Account Manager
Allied Universal
11.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Site Supervisor
Allied Universal
02.2023 - 11.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Managed uniform inventory control to optimize resources and reduce costs.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Provided onsite training to help develop employee skills.
Security Officer
Allied Universal
02.2020 - 01.2023
- Worked at a central command desk where I greeted employees, visitors, and patrons coming into the building. I provided temporary badges to staff and vendors.
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities.
- Worked the building facility personal to alert them to anything that was found to be faulty in preventing employees from getting injured.
- Responded to inquiries and request for assistance from visitors and staff members.
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals.
- Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound.
- Brought in and worked with law enforcement, emergency personnel and firefighters to handle advances situations.
Customer Service Assistant
Walmart Associate
11.2019 - 02.2020
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer.
- Responded to questions and followed up on customer interactions.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor, putting the customer first.
- Exceeded requirements in providing products and services to customers at all times.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
- Returned customer calls, responding to inquiries and complaints effectively.
Education
High School Diploma -
New America Charter School
Aurora, CO08.2019
Skills
- Problem-solving
- Communication verbal and written
- Responsible
- Multitasking
- Quick Learner
- Decision-making
- Time management
- Safety procedures
- Employee training
- Staff recruitment
- Team leadership / Team Player
- Employee motivation
- Client relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Account Manager
Allied Universal
11.2023 - Current
Site Supervisor
Allied Universal
02.2023 - 11.2023
Security Officer
Allied Universal
02.2020 - 01.2023
Customer Service Assistant
Walmart Associate
11.2019 - 02.2020
High School Diploma -
New America Charter School
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