Evelyn Orozco
Vallejo,CA
Summary
Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Floor Supervisor
Tommy Hilfiger
11.2025 - Current
- Directed daily operations on sales floor, ensuring optimal product placement and customer engagement.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Coordinated with management to implement visual merchandising standards across the store.
- Monitored staff performance, providing feedback to improve productivity and customer interaction skills.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences and loyalty.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Set sales goals and tracked progress using software.
Retail Associate
Calvin Klein
01.2024 - 10.2025
- - Skilled in customer service and problem solving in a fast paced retail environment
- - Proficient in cash handling and all retail sales transactions operations
- - Capable of interacting and assisting customers in a professional and courteous manner
- - Experienced in executing product knowledge and supporting marketing initiatives to convert customers
Patient Care Coordinator
Solano Sports Physical Therapy
12.2023 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Retail Associate
Tommy Hilfiger
07.2022 - 12.2023
- - Skilled in customer service and problem solving in a fast paced retail environment
- - Proficient in cash handling and all retail sales transactions operations
- - Capable of interacting and assisting customers in a professional and courteous manner
- - Experienced in executing product knowledge and supporting marketing initiatives to convert customers
Education
No Degree - Medical Assistant Program
Vallejo Regional Education Center
Fairfield, CA11.2023
Highschool Diploma -
Mare Island Technology Academy
Vallejo, CA06.2022
Skills
- Positive and engaging demeanor
- Store maintenance
- Cleaning and sanitizing
- Product knowledge expertise
- Knowledge Of Hipaa And Osha Regulations
- Sterilizing Equipment
- First aid
- Multitasking
- Reliability
- Flexible schedule
- HIPAA compliance
- Critical thinking skills
- Organizational skills
- Attention to detail
- Documentation
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Relationship building
- Document filing
- Insurance verifying
- Communicating to patients and families
- Spanish fluency
Certification
- CPR (American Heart Association), 2023
- Medical Assistant Certification, 2023
Timeline
Sales Floor Supervisor
Tommy Hilfiger
11.2025 - Current
Retail Associate
Calvin Klein
01.2024 - 10.2025
Patient Care Coordinator
Solano Sports Physical Therapy
12.2023 - 01.2025
Retail Associate
Tommy Hilfiger
07.2022 - 12.2023
No Degree - Medical Assistant Program
Vallejo Regional Education Center
Highschool Diploma -
Mare Island Technology Academy