Evelyn Ortiz
Egg Harbor TWP,NJ
Summary
Many years in customer service, starting at Torma management overseeing day to day customer related operations. Tasks included ticket sales, upkeep of mini golf equipment and course, as well as opening and closing the location mainly unsupervised. Then continued in customer service at Sack O' Subs in a front counter position, taking orders, answering phones, interacting with customers through out the shift, organizing out going orders.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Sack O Subs OC
01.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge, offering recommendations to enhance guest experience.
- Managed table settings and cleanliness to ensure a welcoming atmosphere.
- Collaborated with kitchen staff for timely food preparation and order accuracy.
Cashier Team Lead
Torma Management
05.2020 - 11.2022
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers, improving team performance and service quality.
- Implemented process improvements that enhanced checkout speed and customer satisfaction.
- Managed inventory of cash registers, reducing discrepancies through diligent monitoring.
Education
High School Diploma -
Ocean City High School
Ocean City, NJ06.2022
No Degree - Radiology Program
Atlantic Cape Community College
Mays Landing, NJSkills
- Customer service
- Order taking
- Service quality
- Dependable and responsible
- Flexible and adaptable
- Cash handling
- Guest engagement
- Team collaboration
- Calm under pressure
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Sack O Subs OC
01.2022 - Current
Cashier Team Lead
Torma Management
05.2020 - 11.2022
High School Diploma -
Ocean City High School
No Degree - Radiology Program
Atlantic Cape Community College
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