Evelyn Ortiz
Long Beach,CA
Summary
Adaptable administrative and treatment coordination professional with 5+ years of experience supporting operations, revenue, and customer or patient care across healthcare, fitness, and customer-facing environments. Known for HIPAA-compliant administration, bilingual communication (English/Spanish), and strong organization and accuracy.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
UFC Gym
Torrance, CA
01.2023 - Current
- Create a positive first impression that supports member satisfaction and retention in a fast-paced, customer-facing environment.
- Support membership revenue by processing renewals and adding paid add-ons such as recovery services and guest privileges.
- Serve as a key point of communication between members, trainers, and management to prevent issues and keep operations running efficiently.
Treatment Coordinator / Administrative Support
Assure Dental
Los Angeles, CA
05.2022 - Current
- Drive treatment acceptance by coordinating appointments, explaining financing options, and supporting payment processing and related documentation.
- Handle high call volume while accurately updating patient records in real time to support smooth scheduling and patient flow.
- Support providers and patients through clear communication and strict HIPAA compliance, ensuring organized daily operations.
Logistics Administrative Assistant
Best Buy DDC
Compton, CA
08.2020 - 08.2022
- Support on-time delivery and operational efficiency by coordinating shipments, tracking work orders, and maintaining accurate logistics data.
- Act as a communication hub between warehouse teams and drivers, relaying time-sensitive updates to reduce delays.
- Maintain organized records and compliance documentation to support dispatch operations and audit readiness.
Education
Coursework toward Undergraduate Degree -
California State University, Long Beach (CSULB)
Long Beach, CAHigh School Diploma -
Juan Rodriguez Cabrillo High School
Skills
- HIPAA compliance
- Administrative operations
- Revenue and payment support
- Scheduling and coordination
- High-volume communication
- Real-time data entry
- Organization and multitasking
Timeline
Front Desk Associate
UFC Gym
01.2023 - Current
Treatment Coordinator / Administrative Support
Assure Dental
05.2022 - Current
Logistics Administrative Assistant
Best Buy DDC
08.2020 - 08.2022
Coursework toward Undergraduate Degree -
California State University, Long Beach (CSULB)
High School Diploma -
Juan Rodriguez Cabrillo High School