Evelyn Pineda
Houston
Summary
Compassionate Medical Assistant with expertise in patient scheduling, immunization administration, and phlebotomy. Committed to enhancing patient experiences and ensuring HIPAA compliance.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pediatric Associates
Houston, TX
11.2022 - Current
- Facilitated patient intake processes, ensuring accurate information collection and data entry.
- Assisted in managing appointment scheduling, optimizing daily patient flow and reducing wait times.
- Administered immunizations and medications under physician supervision, maintaining compliance with safety protocols.
- Educated families on pediatric health topics, fostering understanding and adherence to treatment plans.
- Collaborated with healthcare providers to coordinate patient care, ensuring comprehensive treatment plans are executed effectively.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Sales Associates, Reptiles
Sales Associates
Houston, TX
12.2018 - 03.2021
- Assisted customers in selecting appropriate reptiles, providing expert guidance on care and habitat requirements.
- Maintained cleanliness and organization of reptile displays, ensuring optimal conditions for animal health.
- Educated customers on responsible pet ownership and species-specific needs for reptiles.
- Collaborated with team members to streamline inventory management processes and replenish stock efficiently.
- Conducted regular health checks on reptiles, identifying potential issues and escalating concerns to management promptly.
- Trained new sales associates on product knowledge, customer service techniques, and operational procedures.
- Implemented promotional strategies that enhanced customer engagement and increased reptile sales during peak seasons.
- Developed strong relationships with customers, fostering loyalty through exceptional service and follow-up communication.
- Improved store sales by effectively recommending suitable products to meet customers'' specific needs.
- Maintained strict cleanliness standards in all reptile enclosures, preventing disease outbreaks among the store''s animal population.
- Assisted in the development of staff training materials focused on reptile care, leading to improved employee knowledge and confidence.
- Leveraged social media platforms to share valuable information about reptile care, driving increased interest in store offerings and promoting responsible pet ownership.
- Developed a loyal customer base through consistent high-quality service and expert advice, generating repeat business.
- Provided excellent after-sales support, assisting customers with inquiries about their newly purchased pet or related products.
- Coordinated special orders for rare or unique species not typically carried at the store, catering to individual customer preferences.
- Organized educational workshops for customers interested in learning about proper care for their pet reptiles.
- Developed strong relationships with suppliers, ensuring timely delivery of live animals and product inventory.
Education
High School Diploma -
Hasting High Achool
Houston, TX06-2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Vital signs monitoring
- Phlebotomy
- Procedure assistance
- CPR
- Immunization administration
- Specimens collection and processing
- Sterilization techniques
- First aid
- Fluent in [languages]
- Trustworthy companion
- Prioritizing stat orders
- Medical terminology in [languages]
- Valid [state] driver's license
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Pediatric Associates
11.2022 - Current
Sales Associates, Reptiles
Sales Associates
12.2018 - 03.2021
High School Diploma -
Hasting High Achool