Evelyn Ramos
North Kingstown,RI
Summary
Accomplished Practice Manager specializing in office management and patient care coordination. Streamlined workflows and improved operational efficiency while ensuring compliance with healthcare regulations. Expertise in billing, coding, and communication enhances team collaboration and service delivery.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Practice Manager
Dr. Albert J. Marano
Johnston, RI
07.2013 - Current
- Managed daily operations of a busy medical practice.
- Coordinated schedules for staff and patient appointments efficiently.
- Oversaw billing and insurance claims processing for patient accounts.
- Implemented office procedures to enhance workflow and efficiency.
- Trained new staff on office protocols and patient care standards.
- Maintained compliance with healthcare regulations and policies consistently.
- Facilitated communication between healthcare providers and patients effectively.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice staff, which boosted efficiency and improved overall process flow.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Created and implemented policies and procedures for effective practice management.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Ensured compliance with relevant state laws governing healthcare practices.
- Developed and implemented new patient registration processes to streamline workflow.
- Collaborated with other healthcare providers across multiple disciplines to ensure quality care for patients.
- Provided support during audits by gathering requested documents and answering questions from auditors.
- Recruited, hired and trained new medical and facility staff.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Account Manager
Rent A Center Warehouse & Retail Store
East Providence, Rhode Island
06.2009 - 06.2011
- Managed customer accounts to ensure satisfaction and retention.
- Developed strategies to increase revenue from existing accounts.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
Customer Service Representative
Bank of America
Riverside, Rhode Island
03.2007 - 12.2008
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with account inquiries and transaction processing.
- Maintained accurate records of customer interactions in the CRM system.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Medical Coding And Billing
Sanford–Brown
Cranston, RI08-2013
Skills
- Billing and coding
- Patient care coordination
- Electronic record management
- Office management
- Compliance management
- Health insurance navigation
Languages
English
Professional
Spanish
Professional
Timeline
Practice Manager
Dr. Albert J. Marano
07.2013 - Current
Account Manager
Rent A Center Warehouse & Retail Store
06.2009 - 06.2011
Customer Service Representative
Bank of America
03.2007 - 12.2008
Medical Coding And Billing
Sanford–Brown