Evelyn Renteria Fajardo
Monticello,MN
Summary
Dynamic Pharmacy Technician with proven expertise at Hennepin Healthcare, enhancing workflow efficiency and patient care. Skilled in medication dispensing and insurance billing, I excel in team collaboration and problem-solving. Committed to maintaining confidentiality and safety compliance, I consistently foster positive patient relationships while optimizing pharmacy operations.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Hennepin Healthcare
Brooklyn Park, MN
09.2022 - Current
- Assisted pharmacists in preparing and dispensing medications accurately
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies
- Processed prescription orders using pharmacy management systems efficiently
- Educated patients on proper medication usage and potential side effects
- Conducted routine checks for expired medications, enhancing safety compliance
- Collaborated with healthcare professionals to optimize patient care strategies
- Trained new staff on operational procedures and customer service standards
- Implemented workflow improvements that increased pharmacy efficiency
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Education
Medical Assistant
Mayfield College
Cathedral City, CA06.2018
Skills
- Problem-solving skills
- Bilingual
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Drug inventory control
- Labeling accuracy
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Medication labels
- Receiving incoming supplies
- Interpreting orders
- FDA drug safety guidelines
- Resolving customer issues
- Proper labeling
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
Hennepin Healthcare
09.2022 - Current
Medical Assistant
Mayfield College