Evelyn Simmonds
13609 Ness Ave El Paso,Tx
Summary
I am experienced in customer service and the medical field. I am open to a work from home job. Seeking a position where my education and work experience can benefit others.
Overview
20
20
years of professional experience
Work History
Customer Experience Associate- Legal Team
Full Creative/ Anywhere Works
11.2018 - 10.2024
- Quickly adapted to scripts provided
- Fielded incoming calls, answered questions and transferred calls internally.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Transcribed and forwarded customer messages to Attorneys.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Recorded help desk calls by documenting issues, and opening tickets for customers
- Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
- Conducted regular meetings with clients to review progress on projects and discuss any issues or concerns they may have.
Certified Medical Assistant
Mainline Health Associates
07.2016 - 01.2018
- Phlebotomy / injections
- Patient Care
- Vital signs
- EKG/ EBT
- Medical Billing
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
Medical Assistant Intern
Mainline Health Associates
04.2016 - 07.2016
- Trained with manager on site
- Patient intake
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Escorted patients to examination rooms and prepared for physician exams.
Animal Care
Brandywine Valley SPCA
03.2015 - 05.2016
- Assisted with feline medications, micro-chips and adoptions.
- Trained new employees
- Interacted with customers for animal adoptions
- Front Desk customer service
- Answered phones for customer assistance
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Performed animal care duties such as feeding, interaction and socializing to promote and monitor animal health under care of Brandywine Valley SPCA
Store Associate
Krush Stop
11.2009 - 01.2013
- Opened and closed the store
- Closed out cash register at the end of day
- Performed inventory
- Managerial duties consisting of training new employees and employee schedules
- Assisted customers with purchases
Customer Service Representative
Echostar
10.2004 - 01.2006
- Obtained customer payments via phone
- Took Inbound customer service calls
- Provided quality customer service
- Answered customer questions
- Performed troubleshooting for electronics
Education
Completed Medical Assistant/ Phlebotomy Program -
Star Career Academy
07.2016
El Paso Community College
11.2005
Skills
- Bilingual
- 45wpm
- Microsoft Office Word, Excel, Power Point, Outlook
- Data Entry
- Account Management
- Customer Service
Timeline
Customer Experience Associate- Legal Team
Full Creative/ Anywhere Works
11.2018 - 10.2024
Certified Medical Assistant
Mainline Health Associates
07.2016 - 01.2018
Medical Assistant Intern
Mainline Health Associates
04.2016 - 07.2016
Animal Care
Brandywine Valley SPCA
03.2015 - 05.2016
Store Associate
Krush Stop
11.2009 - 01.2013
Customer Service Representative
Echostar
10.2004 - 01.2006
El Paso Community College
Completed Medical Assistant/ Phlebotomy Program -
Star Career Academy
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