EVELYN SOTO
Chaska,MN
Summary
Highly motivated Fraud Analyst with a robust background in data processing, administrative support, and conflict resolution, enhanced by recent certifications in cybersecurity. Committed to combat fraudulent activities and foster a safer platform.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Eastern Carver County Schools
07.2021 - Current
- Effectively supported administrative functions, demonstrating adaptability by coordinating with various departments to ensure smooth operation.
- Address and resolve enrollment-related issues or concerns raised by parents, guardians, or staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported new employee onboarding by ensuring accurate paperwork completion and fostering a welcoming environment through open communication.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Safeguarded sensitive information (PII) through confidentiality practices, protecting both company interests and employee privacy. Upheld data integrity through meticulous record-keeping.
Account Recovery Specialist
Viking Client Services Inc
12.2020 - 08.2021
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Recorded all information regarding financial status of customers.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Managed over 200 customer calls per day and over 5000 customer calls per month.
- Provided oral translation to clients who didn't speak English.
- Managed a portfolio of delinquent accounts, prioritizing high-risk cases for immediate action.
Soldier/ Culinary Specialist E-4
United States Army
06.2013 - 12.2020
- Perform variety of food preparation such as cooking, preparing cold foods and shellfish, slicing meat and brewing coffee and tea.
- Tutored and assisted soldiers individually or in small groups of 12 to help them master assignments for culinary competitions.
- Administration: Filed corresponding cards, invoices receipts and other records in alphabetical or numerical or according to their filing system.
- Performed general office activities, such as typing, answering telephones, operating office machines, processing mail and securing classified materials.
- Ensured adherence to uniform and grooming regulations for over 1,200 soldiers within the dining facility, promoting professional atmosphere.
- Soldier duties: Squad leader, lead a squad of 12 soldiers and was responsible for their accountability.
- Maintained accountability for over $400,000 inventory of military equipment, overseeing preventive maintenance and repairs to maximize operational life.
- Participated in variety of joint service training exercises to enhance teamwork and combat readiness.
- Provided timely reports to senior officers regarding mission progress and objectives.
- Assisted in planning and implementation of tactical operations in accordance with mission requirements.
Education
High School Diploma -
Chaska High School
Chaska, MNSkills
Conflict resolution
Strong communication skills
Observant with keen attention to detail
Exceptional organizational and task prioritization abilities
Skilled in Google Docs, Sheets, Slides, and Microsoft Word, Excel, PowerPoint
Incident Response, Network Security, SQL,Phishing Detection
Certification
- Play It Safe: Manage Security Risks, Coursera, 2024
- Foundations of Cybersecurity, Coursera, 2024
Awards
- Army Service Ribbon
- Army Good Conduct Medal x2
- Army Commendation Medal X3
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Korean Defense Service Medal
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Eastern Carver County Schools
07.2021 - Current
Account Recovery Specialist
Viking Client Services Inc
12.2020 - 08.2021
Soldier/ Culinary Specialist E-4
United States Army
06.2013 - 12.2020
High School Diploma -
Chaska High School
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