EVELYN SOTO
Chaska,MN
Summary
Administrative Assistant with strong background in food preparation, culinary instruction, and administrative management. Proven ability to lead teams, manage inventories, and ensure compliance with health and safety regulations. Demonstrated expertise in menu development, creative problem-solving, and strategic planning. Adept at enhancing team collaboration, marketing nutrition services, and handling daily operational tasks with precision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Eastern Carver County Schools
07.2021 - Current
- Effectively supported administrative functions, demonstrating adaptability by coordinating with various departments to ensure smooth operation.
- Address and resolve enrollment-related issues or concerns raised by parents, guardians, or staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported new employee onboarding by ensuring accurate paperwork completion and fostering a welcoming environment through open communication.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Safeguarded sensitive information (PII) through confidentiality practices, protecting both company interests and employee privacy. Upheld data integrity through meticulous record-keeping.
Account Recovery Specialist
Viking Client Services Inc
12.2020 - 08.2021
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Recorded all information regarding financial status of customers.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Managed over 200 customer calls per day and over 5000 customer calls per month.
- Provided oral translation to clients who didn't speak English.
- Managed a portfolio of delinquent accounts, prioritizing high-risk cases for immediate action.
Soldier/ Culinary Specialist E-4
United States Army
06.2013 - 12.2020
- Led a squad of 12 soldiers, ensuring their accountability and well-being.
- Oversaw a dining facility with a daily foot traffic of over 1,200 individual for breakfast, lunch and dinner.
- Managed inventory valued at over $600,000, overseeing preventive maintenance and repairs to extend the operational life of military equipment.
- Contributed to menu planning by providing innovative ideas for nutritious and appealing dishes tailored to the needs of the soldiers.
- Handled daily operational responsibilities such as staff scheduling, budgeting, ordering supplies, and conducting quality assurance checks.
- Supervised POS system and cash register balancing, reconciled transactions, and deposited earnings into the bank.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Assisted in creating promotional materials to highlight featured food items and specialty bars within the organization.
- Tutored and assisted soldiers individually or in small groups of 12 to help them master assignments for culinary competitions.
Education
High School Diploma -
Chaska High School
ACF Certified Culinarian - Restaurant And Culinary Management
U. S. Army
Fort Lee, VA11.2013
Skills
Conflict resolution
Strong communication skills
Observant with keen attention to detail
Exceptional organizational and task prioritization abilities
Skilled in Google Docs, Sheets, Slides, and Microsoft Word, Excel, PowerPoint
Safe Food Handling
Accomplishments
Army Service Ribbon
Army Good Conduct Medal x2
Army Commendation Medal X3
National Defense Service Medal
Global War on Terrorism Service Medal
Korean Defense Service Medal
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Eastern Carver County Schools
07.2021 - Current
Account Recovery Specialist
Viking Client Services Inc
12.2020 - 08.2021
Soldier/ Culinary Specialist E-4
United States Army
06.2013 - 12.2020
High School Diploma -
Chaska High School
ACF Certified Culinarian - Restaurant And Culinary Management
U. S. Army