Evelyn Tillman
Conyers,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
TWJME Enterprises
08.2021 - Current
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and handled calenders for senior leadership.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Manage teams of interns and new hires
Outbound Call Center Agent
Alacrity Solutions
01.2025 - 02.2025
- Served as a liaison between USAA and other insurance companies to report claims and gather claim information.
- Improved customer satisfaction by providing timely and accurate claim status and resolution information.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
Customer Service Specialist
State Of Ga
09.2023 - 10.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Explains department/office processes to customers, including any documentation needed to process payments, and reviews documents submitted for completeness and accuracy.
- Working with citizens to ensure applications, records, and documents are completed accurately.
- Completed service goals of 120 calls per day
Virtual Receptionist
MAP Communications
05.2023 - 08.2024
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
- Utilized automated systems to handle customer requests and initiate and complete service orders.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Market Researcher
The Colography Group via Paramount Staffing
11.2022 - 03.2023
- Recorded respondents' answers accurately during interviews for future reference.
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Met with supervisor to determine project scope, outline deliverables or timelines, and create action plan.
- Tracked key performance indicators to measure the success of campaigns.
- Utilized specialized software to capture and process data.
- Completed service goals of at least 30 completed surveys daily
Tracking Specialist
Coyote Logistics
10.2020 - 07.2021
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Entered shipping information into computer system and estimated freight and postal rates.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Met daily service goals of 120 calls
Education
High School Diploma -
Sheldon High School
Elk Grove, CA05.2016
Skills
- Cloud-Based File Management
- CRM Software
- Set Appointments
- Database Organization
- Closing and Contract Negotiations
- Self Starter
- Employee Training and Management
- Administer Payroll
- Detailed Meeting Minutes
- Customer Service
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Outbound Call Center Agent
Alacrity Solutions
01.2025 - 02.2025
Customer Service Specialist
State Of Ga
09.2023 - 10.2024
Virtual Receptionist
MAP Communications
05.2023 - 08.2024
Market Researcher
The Colography Group via Paramount Staffing
11.2022 - 03.2023
Administrative Assistant
TWJME Enterprises
08.2021 - Current
Tracking Specialist
Coyote Logistics
10.2020 - 07.2021
High School Diploma -
Sheldon High School
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