Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Evelyn Twyman

Glen Allen,VA

Summary

Highly motivated professional with a proven track record in legal research, case preparation, and courtroom document advocacy. Demonstrates strong analytical thinking and effective communication skills, facilitating successful navigation of complex legal processes. Experienced in supervising documents within Power of Attorney and Fraud divisions, ensuring high productivity and efficient task completion.

Overview

23
23
years of professional experience

Work History

Sr. Coordinator /Fraud Account Supervisor

Capital One
Glen Allen, VA
10.2000 - 12.2023
  • Process complex problem resolution and complaint management.
  • Conducted fraud investigations, analyzing documents and tracking financial activities.
  • Trained staff while managing customer service to boost productivity.
  • Conducted investigations into suspected fraud and tracing money trails.
  • Evaluated internal control systems for compliance with fraud prevention.
  • Performed periodic reviews of policies and procedures for fraud detection, laws, and prevention measures.
  • Participated in subordinate tasks to increase overall productivity while attending Zoom meetings with professionals involved in the claim.
  • Reviewed and validated documents such as wills, trusts, guardianship, contracts, and power of attorney forms to ensure accuracy.
  • Utilized computer software programs, such as Microsoft Word, Excel, and PowerPoint, to create reports.

Education

Some College (No Degree) - Dental Hygiene

J. Sargeant Reynolds Community College
Richmond, VA

Skills

  • Fraud investigation and analysis
  • Regulatory compliance
  • Team leadership
  • Attention to detail
  • Analytical thinking
  • Data analysis

Affiliations

  • Volunteer Junior Achievement
  • Volunteer Assistant Girl Scout Troop Leader with Troop 1234 (Bronze Award)
  • Volunteer Team Mom RVA Skins/ VA Renegades AAU Minor Football teams
  • Volunteer Homeward bound community service

Accomplishments

  • Recognize outstanding associates results (ROAR) 5x time recognition for exceeding goals throughout various departments.
  • Honor to receive numerous KUDOS certificates from various teammates.

Timeline

Sr. Coordinator /Fraud Account Supervisor

Capital One
10.2000 - 12.2023

Some College (No Degree) - Dental Hygiene

J. Sargeant Reynolds Community College

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