Tarah Sanders

• Conduct complex investigations involving potentially fraudulent account activity, disputed transactions, and financial losses.
• Analyze account histories, transaction records, and supporting documentation to identify fraud risks and determine appropriate case outcomes.
• Partnered with Legal, Compliance, Claims, and Risk Management teams to investigate complex disputes, gather evidence, and support case resolution efforts.
• Manage a high-volume caseload while ensuring timely and accurate resolution of customer claims and fraud disputes.
• Conduct customer interviews and obtain supporting documentation to verify facts and assess liability.
• Review customer complaints and dispute claims, achieving resolution on approximately 50% of escalated cases each month.
• Maintain detailed case documentation to support investigations, compliance requirements, and business decisions.
• Verify customer identities and account ownership using multiple authentication and investigative tools.
• Negotiated resolutions for escalated customer concerns while balancing customer experience and organizational risk.
• Interviewed customers and third parties to gather facts and resolve complex cases.
• Collected and analyzed evidence to determine claim validity and financial exposure.

• Investigated complex fraud claims and disputed transactions involving deposit fraud, account takeover, check fraud, and unauthorized account activity.
• Evaluated evidence, account records, and customer statements to determine claim validity and financial liability.
• Conducted detailed research utilizing investigative systems including CA, CAT Tool, CCS, TI, EIV, Loss Prevention Review, LAD, and EServe.
• Partnered with internal departments and external financial institutions to obtain documentation and verify claim information.

• Assisted customers with account services, transaction disputes, fraud concerns, and account maintenance requests.
• Investigated customer account discrepancies and escalated complex issues for resolution.
• Ensured compliance with banking regulations, internal controls, and confidentiality requirements.
• Maintained detailed documentation and records related to customer interactions and account activity.
• Educated customers regarding fraud prevention and account security best practices.
• Built strong client relationships while balancing customer service needs with risk mitigation requirements.

• Supervised daily operations and performance of department associates in a high-volume retail environment.
• Conducted hiring, training, coaching, and performance management activities.
• Managed inventory controls, operational metrics, and departmental budgets.
• Investigated operational discrepancies and implemented corrective actions to improve efficiency and compliance.

Additional Roles: Grocery Sales Associate, CAP 1 Associate, Cashier/Money Center (2010–2016)