Evelyn Vega
Apple Valley,CA
Summary
Driven Spanish Translator and former College Ambassador at Gear Up, I leveraged fluency in Spanish and advanced English to enhance client communication and boost application rates by tailoring marketing strategies. Skilled in medical translation and interpersonal communication, I significantly improved customer satisfaction and streamlined the onboarding process for bilingual employees. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service
Translation Of Voice And Documentation
07.2018 - 08.2020
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Conducted quality control checks on translated content to guarantee accuracy and consistency across all materials.
- Assisted human resources department with onboarding process for bilingual employees, translating company policies and training materials.
- Translated and adapted social messaging, online content and marketing collateral.
- Improved customer satisfaction by translating marketing materials into Spanish, tailoring content to specific target audiences.
- handling calls on demand, and renders the meaning of conversation between Spanish and English speakers.
- Immediately brought critical issues to customer service manager for resolution.
- Provided exceptional customer service by proactively anticipating clients'' needs.
College Ambassador
Gear Up
08.2016 - 06.2018
- Built and maintained relationships with college admissions offices.
- Assisted with admissions process, financial aid process and obstacles that arose.
- Refined curriculum to create top-notch college placement courses.
- Served as a liaison between faculty, staff, and students by addressing concerns or questions in a timely manner.
- Boosted student interest in college programs through targeted marketing strategies and social media campaigns.
- Collaborated with admissions staff to identify prospective students and provided personalized outreach efforts, resulting in higher application rates.
Education
Associate of Science - Nursing
Victor Valley College
Victorville, CA06.2024
High School Diploma -
West Adams Preparatory High School
Los Angeles, CA06.2020
Skills
- Fluent Spanish
- Advanced English
- Medical terminology/translation assistance
- Client Communication
- Customer service expertise
- Interpersonal Communication
- Client Service
- handling high volume inbound and outbound calls
- data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service
Translation Of Voice And Documentation
07.2018 - 08.2020
College Ambassador
Gear Up
08.2016 - 06.2018
Associate of Science - Nursing
Victor Valley College
High School Diploma -
West Adams Preparatory High School
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