Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Washington

Detroit,MI

Summary

Dedicated customer service representative with a strong background in call management and problem-solving. Proven ability to enhance customer satisfaction and resolve complex issues efficiently. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Gardener White Furniture
Southfield, Michigan
05.2020 - 12.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Processed sales transactions accurately using point-of-sale systems.
  • Collaborated with team members to enhance customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Call Center Representative

Robert Half
Dearborn, Michigan
06.2019 - 03.2020
  • Managed multiple calls while maintaining a professional demeanor.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Updated customer accounts, addresses and contact information within call management databases.

Certified Nursing Assistant

Select Speciality Hospital
Pontiac, Michigan
09.2015 - 08.2016
  • Assisted nurses with patient care and daily living activities.
  • Monitored vital signs and reported changes to medical staff.
  • Maintained cleanliness and organization of patient rooms and equipment.
  • Documented patient information accurately in electronic health records.
  • Observed and reported unusual symptoms and changes to charge nurse.

Education

Some College (No Degree) - Accounting

Oakland Community College
Royal Oak, MI

Skills

  • Customer service
  • Call management
  • Sales transactions
  • Data entry
  • Customer account updates
  • Team collaboration

Timeline

Customer Service Representative

Gardener White Furniture
05.2020 - 12.2020

Call Center Representative

Robert Half
06.2019 - 03.2020

Certified Nursing Assistant

Select Speciality Hospital
09.2015 - 08.2016

Some College (No Degree) - Accounting

Oakland Community College
Evelyn Washington