Evelyn Willard
Honolulu,HI
Summary
Dynamic communication operator with a proven track record at Hilton Waikoloa Village, adept at managing multi-line phone systems and enhancing service delivery. Recognized for strong attention to detail and teamwork, I effectively trained staff and improved call handling procedures, ensuring compliance and operational efficiency. Proficient in radio operation and committed to guest satisfaction.
Overview
8
8
years of professional experience
Work History
Communication Operator
Hilton Waikoloa Village
05.2023 - 11.2025
- Operated multi-line phone systems to manage incoming and outgoing communications effectively.
- Coordinated with various departments to ensure seamless information flow and service delivery.
- Monitored radio communications for timely response to guest requests and emergencies.
- Maintained accurate logs of all communications, ensuring compliance with operational procedures.
- Assisted in training new staff on communication protocols and system usage for improved efficiency.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
Forklift Operator
Tyson Foods
03.2018 - 02.2023
- Operated forklifts to efficiently transport materials within warehouse environment
- Conducted routine inspections and maintenance of forklift equipment for safety compliance
- Collaborated with team members to optimize loading and unloading processes
- Assisted in inventory management by accurately tracking stock levels during movements
- Monitored and maintained cleanliness of work area to adhere to safety regulations
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Education
Bachelor of Arts - Accounting And Finance
Heald College
Hawaii, HI05-2013
GED -
Seventh Days Adventist
Marshall Island 05-2011
Skills
- Strong attention to detail
- Fast typing speed
- Empathy and patience
- Radio operation
- Telephone reception
- Teamwork
Timeline
Communication Operator
Hilton Waikoloa Village
05.2023 - 11.2025
Forklift Operator
Tyson Foods
03.2018 - 02.2023
Bachelor of Arts - Accounting And Finance
Heald College
GED -
Seventh Days Adventist