LAUREN NYCOLE TAYLOR-MCGEE
Sacramento,CA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
16
16
years of professional experience
Work History
Communication Operator
Kaiser Permanente
08.2025 - Current
- Operated multi-line telephone system to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated emergency response efforts, ensuring timely dispatch of services.
- Monitored multiple communication channels for incoming emergency calls and messages.
Patient Service Rep
UC Davis Health
01.2023 - Current
- Epic certified Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered. Answered phone calls and messages for 20-physician, scheduling appointments, and handling patient inquiries.
- Communicated effectively with patients and healthcare providers to confirm and reschedule appointments.
Logistic
Nordstrom
01.2018 - Current
- Coordinated shipments and tracked progress to facilitate timely delivery. Worked effectively in fast-paced environments. Boosted sales revenue by consistently meeting and exceeding individual sales targets.
Security Guard
Dignity Health
01.2021 - 01.2023
- Monitored CCTV cameras and alarm systems for security breaches. Ensured compliance with all relevant regulations regarding mental health care security practices, maintaining a safe environment for both patients and staff alike. Monitor all activity in and out of the hospital.
Store Manager
Champs Sports
01.2010 - 01.2018
- Motivating and coaching the team to achieve optimal performance and provide a remarkable client experience. High requirements of integrity, ethics, morals, and trust. Upholding standards in budgeting, scheduling, visual merchandising, hiring, training, customer service, and store operations. High requirements of integrity, ethics, morals, and trust.
Education
Diploma -
Sacramento High School
EKG Monitor Tech - undefined
09.2025
BLS Certification - undefined
09.2025
Skills
- Strong attention to detail
- Critical thinking
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Communication Operator
Kaiser Permanente
08.2025 - Current
Patient Service Rep
UC Davis Health
01.2023 - Current
Security Guard
Dignity Health
01.2021 - 01.2023
Logistic
Nordstrom
01.2018 - Current
Store Manager
Champs Sports
01.2010 - 01.2018
EKG Monitor Tech - undefined
BLS Certification - undefined
Diploma -
Sacramento High School
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