Evelyna M Denmon
Arlington
Summary
Licensed Property & Casualty claims Adjuster with 8+ years of experience and active 50-state licensing. Expertise in complex claim investigation, coverage analysis, negotiation and settlement with proven diverse portfolio. Operational efficiency in cost reduction with high customer satisfaction. Strong background in policy compliance, regulatory standards, and high- volume claims management. Proficient in CRM systems, Xactimate, and XcatContents, consistently delivering accurate, compliant results in fast paced environments.
Overview
9
9
years of professional experience
Work History
Adjuster Claims
State Farm
11.2024 - Current
- Conduct inspections and assessments of property damages for both residential and commercial claims water and fire claims.
- Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000
- Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
- Proven ability to assess damages, estimate repair costs, and negotiate settlements
- Review/update contents Cause of Loss access Authority for claims over 100k in loss of personal property inventory
- Handling of specialty task assignments SIU/PA/ATTY
- BUSD Claims: Back up sewer and Drain (Coverage A and Coverage B)
Sales Marketing Representative
Genpact
07.2023 - 02.2024
- Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
- Actively make 35+ outbound calls and send 40+ outbound emails daily to advertisers in book of business and aim to schedule ~5 Video Meetings daily with advertisers to help them launch/optimize their campaigns.
- Increased sales monthly sales targets by 20%.
- Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
- Increase in loan volume and generate revenue for lending institution
Correspondence Research
Penny Mac
08.2021 - 06.2023
- Reviewing and categorizing incoming and outgoing correspondence.
- Analyzing the tone, language, and content of written communication.
- Identifying key messages, themes, and trends within the correspondence.
- Extracting relevant data or information for further analysis or reporting.
- Summarizing findings and presenting them in a clear and concise manner.
- Drawing conclusions or making recommendations based on the results of the correspondence research.
Senior Loan Servicer
Bridgecrest
06.2017 - 07.2021
- Increase on Loan conversion rates into approved loans.
- Exceed monthly sales targets by 20%.
- Managing a portfolio of loan applications and guiding clients through the loan process.
- Analyzed client financial profiles to recommend suitable loan products and structure financing solutions.
- Reduced operating costs by 15% through implementation of cost saving measures.
- Providing customer support and assistance through phone, email, chat, or other communication channels.
Education
Bachelor Of Business Administration - Finance
Tarrant County College
05.2027
High School - undefined
Keller High School
05.2011
Skills
- Licensed Adjuster- Casualty & Personal property Authority Line
- Efficient verbal, written communication
- Customer retention
- Problem solving
- Sales techniques
- Account management
- Live chat
Timeline
Adjuster Claims
State Farm
11.2024 - Current
Sales Marketing Representative
Genpact
07.2023 - 02.2024
Correspondence Research
Penny Mac
08.2021 - 06.2023
Senior Loan Servicer
Bridgecrest
06.2017 - 07.2021
Bachelor Of Business Administration - Finance
Tarrant County College
High School - undefined
Keller High School